Frequently Asked Questions | Open University

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

Course catalogues

When is the next opportunity to take a particular course? 

Courses organised during the current academic term are posted on the website of the degree programme or study track in question. Information on upcoming studies is available on the page Preliminary information on upcoming courses.

Enrolment and study fees

How do I enrol to Open University courses?

Enrolment to Open University studies takes place online one course at the time. The study fee is paid at the same time with the enrolment. The enrolment demands Finnish personal identity code, online banking ID, University of Helsinki user account or HAKA-account. More information: Enrolment and fees

I am a degree student at the University of Helsinki. How can I enrol to studies at the Open University?

Start the enrolment from Sisu: first add the course to your study plan, if it is not visible there already. Then select a completion method and teaching in the Open University. Finally, Sisu will guide you to the course page for you to enrol there. If the course is organised jointly by a degree programme and the Open University and the degree programme is the coordinating organiser, enrol to the course according to the practices of the degree programme.

Can I still join a course if it is already in progress?

It is possible to join some courses even after they have begun. Click on the registration button on the course page to see whether enrolment is still open. If necessary, you can also contact our study advice services: Contact details and study advice.

I need a receipt for my study fee. Where can I get one? 

You'll receive the receipt of your study fee with the automatic message after your enrolment. 

Where can I find my student number? 

You can see your student number in the University of Helsinki’s student information system Sisu. Read more: Student information 

I am a degree student at the University of Helsinki. Do I have to pay a study fee?

University of Helsinki degree students with active attendance may register for the Open University’s summer courses free of charge. Open University courses organised during the academic year usually require the normal study fee, also for degree students. However, some of the courses may have student places free of charge reserved for degree students. In addition, the course catalogue may intermittently feature courses that are free of charge for all or for specific groups. Information on the study fee for the course is on the relevant course page. 

I need a certificate of my studies for my employer, the Employment Fund or unemployment services. Where can I get one? 

Contact the Open University’s study advice. Read more: Certificates of studies
 

University of Helsinki user account

How can I get a University of Helsinki user account? 

In connection with your enrolment, you will receive a username and password for the University of Helsinki information systems. The username will not be sent to you separately, but rather you will gain access to it by activating your user account well before your studies are due to begin.  Please note, that the user account is usually not granted to students in Massive Open Online Courses, MOOCs. Read more: University of Helsinki user account

I cannot use electronic identification. How can I activate my user account? 

If you cannot use electronic identification, you must complete a user account application form, submit it to the University’s IT-Helpdesk and visit a University of Helsinki ID Point to verify your identity. Further information and detailed instructions: University of Helsinki user account

I cannot use electronic identification, and I cannot visit the University’s ID Points. How can I activate my user account?  

If you cannot use electronic identification or visit a University of Helsinki ID Point, you must complete a user account application and contact the University of Helsinki IT-Helpdesk. The Helpdesk will tell you what to do next. Further information and detailed instructions: University of Helsinki user account

My user account is not working. What can I do?  

Make sure you have activated your user account and changed the password. You can activate your user account starting on the day following your registration. Please note that the account will begin to work no less than one and no more than 24 hours after you have activated it. If your user account is not working 24 hours after activation, contact the University of Helsinki’s IT-Helpdesk. Further information and instructions: University of Helsinki user account

Helsinki.fi email

How can I get a helsinki.fi address for the duration of my studies?  

You can gain access to your helsinki.fi email by logging in at the University of Helsinki Office365 login page with your University of Helsinki username and password. Note that the username is exceptionally written in form username@ad.helsinki.fiRead more: The helsinki.fi email and other digital services

Moodle

How can I access the Moodle area of my course?  

You can log in to Moodle with your University of Helsinki username through the course page. Some courses use a course key which you need when you first log in to the course area in Moodle. Information on the opening date of Moodle and the possible need for a course key can be found on the course page. Read more: Moodle 

When will the Moodle area of my course open? 

Information on the Moodle opening date can be found on the course page.  

The course page has no Moodle button. What should I do? 

Please wait patiently. The Moodle button will appear on the course page by the beginning of the course.  

I have activated my user account, but I still cannot log in to the course page to find the link and course key for Moodle. What can I do? 

The user account will begin to work no less than one and no more than 24 hours after you have activated it. This delay is caused by data transfers between different systems. Wait and try again after a little while. If you cannot log in, and 24 hours have passed after activating your user account, contact the University of Helsinki’s Helpdesk. Mention that you are an Open University student. 

Studies

How should I start my studies?  

Start your studies by familiarising yourself with the information on the course page, activating your University user account, finding the necessary course literature and planning your study schedules, places and routines. Read more: Student checklist 

When and where are the online lectures?  

Information on online lectures is on the relevant course page. Online lectures are typically held on Zoom.

Where can I find textbooks?  

You can search for and borrow textbooks from libraries, such as the Helsinki University Library, city and municipal libraries, the libraries of other institutions of higher education, the National Library and the Library of Parliament. Read more: Libraries and information seeking

Completed studies

When will my completed studies be entered into the student records? 

Your completed studies will be entered into the University of Helsinki’s student records within a month of the date of completion. You can subscribe to email notifications that will be sent once your studies have been registered. If the matter is urgent, for example your completed studies must be in the records for graduation, contact the Open University’s study advice services. Read more: Evaluation and completed studies

Where can I see my completed studies?  

You can browse your completed studies in the My Studyinfo service service or in the University of Helsinki's student information system Sisu.  Read more: Evaluation and completed studies 

I need my completed studies to be compiled into a study module. How do I get a compiled module?  

Use a digital form to request the compilation of a study module. Read more: Compiling a study module

Where can I get a certificate or transcript of my completed studies?  

Information on studies entered into the University of Helsinki’s student information system Sisu and the My Studyinfo service maintained by the Finnish Agency for Education are considered official certificates of your completed studies. Read more: Certificates of studies