No broad instructions covering all situations can be issued. Solutions should always be based on the location of the incident and the nature of the threat. When considering options for evacuation and shelter in violent situations, the solution may depend on the structure of the facility, the type of walls, the amount of glass and the possibility to lock doors. The location of the facility and its exits also play a major role.
The instructions may be difficult to follow in some University facilities.
In case of a bomb threat, call immediately to emergency services at 112. Stay calm and follow the instructions given by the authorities.
Threats involving firearms or similar threats must be reported immediately to the police, tel. 112. Follow the instructions provided by the emergency services.
In the event of a threat in university facilities or nearby:
- ENSURE that all doors are locked.
- TURN OFF the lights and close the curtains.
- ASK all persons in the facility to switch off their mobile phones. The teacher or other supervisor should, however, keep his or her mobile phone on.
- PLACE objects in front of the door of the room you are in.
- ENSURE that everyone in the room is lying on the floor.
(Source: Korkeakoulun turvallisuuskäsikirja, Vakavien henkilöriskien hallinta, p. 68, Laurea C14 2010)
If you are encountered by a person behaving in a threatening manner:
- LISTEN calmly. Do not interrupt, moralise or provoke.
- DO NOT SHOUT, but keep your voice calm and try to defuse the situation by talking with the person.
- KEEP your hands in view and maintain an appropriate physical distance from the person. Do not stare or make sudden movements.
- ASK the person to sit down. This makes it more difficult for him or her to directly attack.
- DO NOT TURN your back to the person at any stage.
- ESCAPE to the nearest safe facility using any excuse available if the person does not calm down.
- DIAL 112 when it is safe to do so. Also report the incident to the porter.
After an assault:
- SEEK medical treatment.
- REPORT the assault to the police by calling 112.
- SAVE any evidence.
- MARK DOWN the assailant’s identifying characteristics.
- ASK a doctor for a certificate of your injuries.
- MARK DOWN any witnesses’ personal details.