University Facilities

Our porters can help you if you have any questions about facility use. You can find further information on porter services as well as the porters’ contact details on Flamma (requires login).

Find the contact details of porters in each building from the university's telephone directory.

The principles of using University facilities are available in Flamma (requires login). Also get to know our principles for a safer space.

The University of Helsinki Rules of Conduct have been drawn up with the purpose of advancing internal order, the unhindered progress of students and a safe and pleasant University community. For students, breaching the Rules of Conduct may mean disciplinary measures. As for the staff, breaches may lead to measures provided for by the Employment Contracts Act.

Get to know the Rules of Conduct in Flamma (requires login).

If you lose something in the University facilities, you can contact the building porter or lost property offices. If you find an item in the University facilities, please take it to the building porter.

Items found in the University facilities must be handed over to the staff or the lost property office on the premises.

Any items not collected by the owner within two weeks will be delivered to the police. This applies to items worth more than €20. Items unclaimed from the police within three months will become the property of the government or the lost property office.

Urgent reports on faults and defects

Urgent matters include water damage, faulty refrigeration equipment, criminal damage to property, and doors not opening, closing or locking.

In urgent matters, please contact the University’s 24/7 hotline: 02941 44500.

Porters and the security control room during building opening hours: 02941 44400

Non-urgent service requests 

If you have a non-urgent service request, please contact the building porter.

Good indoor air quality helps create a safe, healthy and comfortable environment for both students and staff. Key factors for improving indoor air quality include cooperation, planning, target setting and openness. The quality of indoor air in a building depends not only on technical solutions, but also on the actions of the people using the building. 

Each student and employee is responsible for ensuring that regular cleaning is possible and that no excessive moisture load occurs (e.g., by closing windows when leaving a room, keeping windows closed when air humidity is high, and reporting leaking taps or radiators).

If you discover a fault, problem or nuisance in the learning environment affecting indoor air quality, please contact the building porter who will report the matter further. 

If you have symptoms (e.g., continuous irritation of the eyes, skin or mucous membranes, hoarseness, a dry cough, or recurrent infections) that you suspect are associated with building indoor air quality, you should contact the Finnish Student Health Service.

Please also see Flamma (requires login) for the University’s model for addressing indoor air quality issues.

The University and each of its faculties have facilities committees that also include student members. The student members are appointed through the University’s Student Union. For further information on the committees, please see How can I participate and make a difference?

Information sessions on upcoming renovations in the University facilities are also open to students, with details provided on Flamma and in the Studies service.