Good news: Moodle is up and running again!

We have deployed a fix for Moodle’s prolonged service disruption on 17 September 2025. You can now use Moodle as usual.

We will continue to actively monitor Moodle’s performance over the coming weeks. We will implement additional measures based on how the system performs under real peak usage conditions.

The root causes of Moodle’s increased load are still under investigation. As a result, occasional slowness or service disruptions may still occur. We are working closely with our UK-based Moodle partner to resolve the issue for the benefit of the entire international Moodle community.

We warmly thank all University community members for their patience during Moodle’s exceptionally long disruption!

Support and instructions for using Moodle

• See Moodle instructions for students
• Moodle support for students is provided by IT Helpdesk:
  • Chat (Mon–Fri 9–15, chatbot 24/7): helsinki.fi/helpdesk
  • Phone: 029 41 55555 (Mon–Fri 9–15, local/mobile rates apply)
  • Email: helpdesk@helsinki.fi

Previous news on the topic:

• A fix to the Moodle service disruption to be deployed on Wed September 17 – service break expected between 8–12
• Solu­tion in sight for Moodle’s prob­lems
• Prob­lems with Moodle per­sist – we apo­lo­gise for the chal­len­ging start to the aca­demic year
• Moodle service disruption: IT Centre's updating news item on staff intranet Flamma (requires login)

Photo: Anniina Sjöblom (University of Helsinki)