Accessibility statement of the Studies service

The instruction belongs to the following themes

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

The University of Helsinki aims to ensure that as many people as possible are able to use its digital services and takes accessibility into account in their development.

This accessibility statement applies to the University of Helsinki’s Studies service, available at The service includes a frontpage and the Instructions for Students, My Studies and Courses websites.

This accessibility statement is based on an external specialist assessment of the Studies service in August 2020. The statement will be updated as the errors identified are corrected.

This statement was drawn up on 4 September 2020 and updated on 4 June 2021, 22 December 2021, 2 June 2022.

Is the Studies service accessible?

The service meets most of the A and AA level accessibility requirements of the Web Content Accessibility Guidelines (WCAG) 2.1. The accessibility deficiencies identified are described in detail below.

Reporting deficiencies

If you notice accessibility issues on the website, please give us feedback:

By email:

You can also give us feedback in person at the Student Services customer service desk in Kaisa House (Fabianinkatu 30, main lobby, 3rd floor).

It may take up to 14 days to receive an answer. If you are not satisfied with the answer or do not receive an answer within two weeks, you may file a complaint with the Regional State Administrative Agency for Southern Finland. The agency website has detailed instructions (in Finnish and Swedish only) on how to file a complaint and how the issue will be handled. 

Contact information of the supervisory authority 

Regional State Administrative Agency for Southern Finland
Accessibility supervision unit 
Phone +358 2950 16000 (switchboard)

Non-accessible content in the service

For the time being, certain content and features do not meet all relevant requirements. 

Perceivability deficiencies: 

  • The contrast between certain text colours and the background does not meet the required standard (WCAG 1.4.3). 
  • The use of headings is occasionally illogical (WCAF 1.3.1). 
  • Some files created with office software and available for download from the website are not fully accessible (WCAG 1.1.1, 1.3.1 and 1.4.3). 
  • The website may include images with text (WCAG 1.4.5).
  • The chat window element on the site is not displayed correctly when magnifying the site in all browser and device configurations. (WCAG 1.4.10)

Operability deficiencies: 

  • The descriptions of some internal links within the website as well as links to downloadable content or external services are inadequate (WCAG 2.4.4).
  • The descriptions of some buttons include deficiencies, as a result of which screen readers interpret them as empty buttons (WCAG 2.4.6.). 
  • A user using some assistive technologies cannot navigate between the interactive elements of the website (the chat window). (WCAG 2.1.2)
  • The chat bot is missing a focus indicator

Understandability deficiencies: 

  • The language of some user interface elements is not indicated correctly (WCAG 3.1.1). 
  • The website content may include parts that differ from the language defined for the website (WCAG 3.1.2).
  • The user interface elements intended for page breaks have been created in different ways in different parts of the website (WCAG 3.2.4).
  • Missing error message in the form field of the chat window. (WCAG 3.3.1)

Reliability deficiencies:

  • The button to close the chat window as well as the left pointing arrow has not been named. (WCAG 4.1.2)
  • A user using some assistive technologies cannot navigate between the interactive elements of the website (the chat window). (WCAG 4.1.2)

Accessibility requirements do not apply to the following content

  • Under the relevant legislation, video and sound recordings published before 23 September 2020 need not be rendered accessible or be removed. The Studies service may include videos published before 23 September 2020 which do not have subtitles and/or audio descriptions.
  • Content not meeting the requirements may be used in teaching on a temporary basis and for a restricted group. A period of one term, for example, is considered temporary use. Temporary use cannot continue for several years.
  • Accessibility requirements do not apply to content archived before 23 September 2019. Such content may include files, blogs and news items.
  • Old files (i.e., files published online before 23 September 2018) need not be made retroactively compliant with the accessibility requirements, unless they are necessary for addressing an incomplete issue or essential for performing a task.

Support for using the service

Student Services in Kaisa House supports users unable to access the service described herein. You can contact Student Services by email or chat or visit the customer service desk.

Contact details:
Helsinki University Main Library, Kaisa House, main lobby, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
Opening hours and chat window on the Student Services website.

If necessary, individual arrangements can also be made to support individual students’ learning. Further information on individual arrangements on the Instructions for Students website