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Individual arrangements support your learning when studying is hindered, for example, by a long-term illness, disability or impediment. If you need individual arrangements, please contact the University as soon as possible. There must be sufficient and verified grounds as well as a genuine need for such arrangements. Always use a secure email connection when communicating about individual arrangements. For detailed instructions on how to encrypt your email, see the IT Helpdesk website.

These instructions are targeted at all students of the University of Helsinki. Sections that do not apply to persons completing open university courses have been separately indicated.

What are individual arrangements?

Individual arrangements constitute individual support for learning, which you may need because of a long-term illness, disability or impediment. The arrangements can be based on, for example, the following elements hindering your studies and their progress:

  • learning disorder (eg. dyslexia)
  • mental health issues
  • musculoskeletal disorder
  • nervousness and anxiety
  • neuropsychiatric disorder (eg. ADHD, autism spectrum)
  • neurological disease (eg. migraine, MS disease, narcolepsy)
  • sensory impairment.

Individual arrangements can also be granted on a fixed-term basis when the condition caused by injury or illness is temporary, for example, due to an accident. Individual arrangements are not granted in cases of typical short-term illnesses (such as influenza, norovirus, common cold).

Individual arrangements are practical arrangements pertaining to teaching, supervision and guidance, and examinations. The content and implementation of the arrangements depend on your individual needs and circumstances. Possible arrangements include:

  • Additional time in examinations or for returning assignments
  • Permission to use a computer in examinations
  • A quiet or separate examination room
  • Alternative methods of completing studies. 

The purpose of these arrangements is to support you in achieving the objectives and learning outcomes set for your degree and courses. These can include practising communication and interaction skills, making it impossible to complete courses independently through written assignments alone. It is important that you develop these skills as part of your studies, in which individual arrangements can support you. Individual arrangements can vary from one course to another.

Individual arrangements do not affect assessment: your skills are always assessed according to the same criteria. You can be exempted from any compulsory degree components for extremely pressing reasons only (e.g., deaf individuals completing listening comprehension examinations in language courses). In the first instance, alternative completion methods are always agreed. 

Usually, one or more course implementations (e.g., lectures, an examination or a seminar) are offered during each academic year. The aim of various implementation options is to increase the accessibility of studies and reduce the need for individual arrangements. If the methods of completing a course are not accessible to you, you can apply for individual arrangements.

What to do if I need individual arrangements

If you only need arrangements for a specific course, you can discuss this directly with the teacher. Please contact the teacher well in advance of the start of the course. The teacher has the right to request an expert statement confirming the need for individual arrangements. The teacher cannot take a copy of the expert statement.

If you need arrangements for a longer duration across multiple courses, you should apply for a recommendation from the university. When applying for a recommendation, please follow the instructions below. These instructions apply to degree students and exchange students. If you are an Open University student, please read the instructions in the following section.

  1. To apply for the recommendation, you need a statement from a doctor or an equivalent specialist, such as a psychologist, speech therapist, or physiotherapist. A special education teacher can also write a certificate for learning difficulties.
  2. Apply for the recommendation using your faculty's form and attach the expert statement to the application.
  3. If you need help completing the form or are unsure which arrangements would benefit you, you can contact the accessibility liaision at  specialneeds@helsinki.fi.s. Please include the name of your faculty in the subject line of your message. If you do not have a helsinki.fi email address, you can send a secure message via the Securemail service.

Additional information about expert statements

The expert statement should include the following:

  • To person to whom the expert statement is addressed (your name and personal identification number)
  • The basis for the arrangements: the illness, disability, or other challenge involved and how it affects your studies
  • It is also helpful if the expert statement specifies what concrete arrangements could support you in your studies

If your expert statements are not in Finnish, Swedish, or English, you must provide an official translations into one of these languages. Attach both the official translation and a copy of the original statement to your application. For exchange students, we accept a certificate of individual arrangements granted by your home university (in Finnish, English, or Swedish), together with the original expert statement in its original language. If the expert statement is in a language other than Finnish, Swedish, or English, you must also attach a brief explanation of why you need the arrangements.

Fill in your faculty’s form

The form may have some accessibility issues, particularly for screen reader users. If you are using a screen reader, we recommend sending an email to specialneeds@helsinki.fi.s. Please describe your situation and the arrangements you need in your message. Attach the expert statement to your email.

Please note that applications for individual arrangements are not processed during the summer and holiday periods. In urgent situations during the summer, please contact  specialneeds@helsinki.fi.s directly or contact the teacher directly if it is a summer course.

The recommendation you receive only applies to studies organized by the University of Helsinki. If you are completing studies at another institution or a different educational organization, apply for individual arrangements from the study organizer. Recommendations written by other universities cannot be used to apply for individual arrangements at the University of Helsinki.

Do you need additional support?

For questions, you can contact the accessibility contact person at specialneeds@helsinki.fi.s. Please note that only addresses ending in helsinki.fi can send messages to addresses ending in .s. If you do not have a helsinki.fi email address, you can send a message via the Securemail.

The accessibility contact person can refer you to student advice. Student advice can help you create a study plan that considers an appropriate study pace and the order of courses. With individual arrangements, you cannot complete courses in a different order if the learning outcomes of the degree require that they be taken in a specific sequence.

Individual arrangements can also be made for exams. If the exam is organized by the teacher as part of the teaching, you can arrange accommodations directly with the teacher. To do this, you will need an expert statement. If the exam is not organized by the teacher, you will receive support from the university’s exam services.  For more information about exams, see the page on Individual Arrangements for Exams.

If you need assistive devices from healthcare, a personal assistant, or a guide dog, you can use them in teaching situations without a separate recommendation or explanation. However, an expert statement is required if you need a small-group room or a separate exam room and intend to use assistive devices, a personal assistant, or a guide dog there. In this case, please contact specialneeds@helsinki.fi.s.

If the accessibility contact person cannot determine the need for individual arrangements in your situation, they may refer you to the study psychologist for a more detailed assessment. They may also suggest that you apply for a recommendation from the university’s expert group on individual arrangements.

Open University students

If an illness, disability, or impediment affects your studies and you need individual arrangements for your Open University courses, please fill out the Open University form:

You must submit a specialist certificate as an attachment. Examples include a statement from a doctor or a comparable professional, such as a psychologist, speech therapist, or physical therapist.

On the form, list all the courses or exams you have registered for and for which you need individual arrangements. If you have submitted your application and later need arrangements for new courses or exams, please contact specialneeds@helsinki.fi.s. In your message, provide the following information about the course: 

  • course code and name
  • course dates
  • the instructor’s name

Please always request individual arrangements well in advance, but no later than 10 days before the exam for which you need accommodations. If you need other arrangements during the course, contact the instructor well in advance of the start of the course.

If you need help filling out the form or are unsure what kind of accommodations would be beneficial for you, please contact the accessibility contact people at specialneeds@helsinki.fi.s. If you don’t have a helsinki.fi email address, you can send the protected email through the Securemail service.

If you are studying at our partner institution, please contact the institute organizing the instruction. The teaching at the partner institution follows the guidelines and practices of the respective institution.

What to do after receiving a recommendation

This section does not apply to persons completing open university courses. Once you have received a recommendation for individual arrangements in studies, follow the instructions below. 

  1. Courses or examinations organised by teachers: 

    Present the recommendation provided to you to the teacher (either via encrypted email or by meeting the teacher in person) well in advance of teaching to enable the necessary arrangements. At the beginning of the course, agree on individual arrangements for the examination with the teacher. If necessary, the teacher can direct you to submit a request for additional time by writing to specialneeds@helsinki.fi.s.

    When permitted by course learning outcomes, teachers can also propose alternative methods of completion. 

  2. Other examinations (eg. general examination or Examinarium examination):

    Before attending your first examination, send the recommendation you have received to specialneeds@helsinki.fi.s.

    The next time you take an examination, read instructions on Individual arrangements for exams page.

    Remember to announce your individual arrangement needs well in advance, no later than 10 days before the examination! Please also remember to cancel the individual arrangements you have requested if you are unable to attend the exam!

Individual arrangements expert panel

This section does not apply to persons completing open university courses. The expert panel only issues recommendations to degree students.

If the teacher or accessibility contact person is unable to resolve your need for individual arrangements, they can direct you to apply for a recommendation from the expert panel on individual arrangements. You can also apply for a recommendation from the expert panel if you experience problems with obtaining individual arrangements.

  • The expert panel can issue recommendations with sufficient grounds and which it considers to be in your interest.
  • For example, recommendations on independent completion methods instead of attending contact instruction are justified only when necessary for health reasons and possible from the perspective of the course learning outcomes.

Use the secure form (RedCap) to apply for a recommendation from the expert panel. Complete the application carefully and include all the necessary attachments. The expert panel does not process applications that do not contain the requested information. 

If you wish to submit an application but cannot use the form due to accessibility issues, complete this application (pdf). Submit the application with its attachments in an encrypted email to erityisjarjestelyryhma@helsinki.fi.s. For detailed instructions on how to encrypt your email, see the IT Helpdesk website.

When requesting a recommendation from the expert panel,  according to the instructions. Please send the application with attachements using secure email connection erityisjarjestelyryhma@helsinki.fi.s.

The next meetings of the expert panel:

  • 25 August 2026, applications must be submitted by 16 August 2026
  • 6 October 2026, applications must be submitted by 27 September 2026.
  • 10 November 2026, applications must be submitted by 1 November 2026.
  • 15 December 2026, applications must be submitted by 6 December 2026.

Advice related to individual arrangements

Accessibility contact persons will advise you on questions related to both teaching and examinations: specialneeds@helsinki.fi.s. In your message, indicate your faculty or whether you are completing open university courses.

Individual support is also available for Sisu. If you are unable to use Sisu because its accessibility is deficient, please write to an accessibility contact person: specialneeds@helsinki.fi.s.

Please note that only the helsinki.fi address can be used to send a message to the address ending in s. Always use a secure email connection when communicating about individual arrangements. For detailed instructions on how to encrypt your email, see the IT Helpdesk website.

Instructions for individual arrangements related to symptoms caused by indoor air

When facing challenges related to indoor air, follow these guidelines:

  1. Report the issue through an indoor air questionnaire.
  2. If you have symptoms possibly linked with the indoor air quality of a teaching facility, contact the Finnish Student Health Service (FSHS). FSHS will then set up a meeting with you and, when needed, organise, for example, a PEF monitoring in the facility in question. Examinations are primarily conducted through FSHS but you can also contact other health services. Present the medical certificate to the teacher with whom individual arrangements are to be agreed.
  3. If you have already been diagnosed through health service with symptoms occurring in teaching facilities, the primary solution is to agree on an alternative mode of completion with the teacher in charge of the course. If you cannot resolve the situation with the teacher, you may contact the campus accessibility liaison: specialneeds@helsinki.fi.s. 

If the need for individual arrangements affects the completion of your degree extensively, please contact the campus accessibility liaison (specialneeds@helsinki.fi.s) and your study track’s education coordinator.

How the University processes your data

Details pertaining to individual arrangements are secret. At the University, they are only processed by individuals who need the information to plan or carry out individual arrangements.

Read more about information security practices and the processing of students’ personal data in the University of Helsinki’s data protection statement.

Further reading