Student Advice

Choose a service point based on what type of advice you need: general student advice or advice related to your degree.

General student advice is available at all of the following service points:

• Kaisa House Student Advice
• Kumpula Student Services
• Meilahti Student Services
• Viikki Student Services

Faculty-specific advice is offered by the service points in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki. Each service point is specialized in one or several faculties, and offers advice related to degrees and studies at that faculty.

Advice for international degree students is also given by the International Student Advice, specialized for example on questions related to tuition fees, registering with the authorities, and other practical questions related to living and studying in Helsinki.

Advice on doctoral degrees is given by Services for Doctoral Education. Open University students can be in touch with the Open University Student Services.

General advice for using Sisu (technical questions, choosing the right application type etc.) is given by the Kaisa House Student Advice. If you need Sisu advice concerning the degree requirements of your degree programme or study track, please contact your home faculty’s student service point.

Before you’re in touch with the student advice, please check to see if the answer to your questions is easily available in the instructions. The service points get a lot of questions for example on the following topics:

• annual registration
• updating your personal information and contact details
• study transcripts
• certificates of student status
• travel discounts
• other student benefits
• grants and scholarships from University Funds
• enrolment and study rights
• questions about Sisu

Choose the contact method that best suits your particular situation:

• Visit to a service point: Check the opening hours and location of your chosen service point below. Please note that some service points are open by appointment only.
• Email: If possible, use your University email address for contacting us. If you use a different address, always mention your full name, student number (or date of birth) and your phone number.
• Phone: Check the phone service hours of your chosen service point below. Please note that the phone services are meant for general questions. The Kaisa House service point does not have phone service.
• Chat: The chat bot Hubot offers general student advice. You can find the chat one the right side of this window above the feedback button. If you can't see the chat, make sure you have accepted functional cookies.
• Booking an appointment: If you have a topic that requires more looking into, you can book an appointment to the service point of your home faculty. When making the booking, please explain your situation in sufficient detail to allow us to prepare for your visit in advance.

NB: Please avoid trying to contact us through Sisu. The message and comment functions in Sisu are primarily meant for interacting with your PSP instructor.

Kaisa House Student Advice:

• gives advice in questions about annual registration, study rights and student benefits
• gives advice in questions about the language course offerings at the Language Centre, registration to language courses, questions about completion and credit transfer of the mandatory language and communication courses in the degree. Your own student service point gives advice on credit transfer of optional language courses.
• helps you with general and technical questions related to Sisu, for example your study plan, course registrations or partially completed studies
• updates changes to your personal information in the student register
• provides for example official transcripts of records, certificates of student status, meal subsidy cards and annual stickers to the student card
• fills out different forms and certificates, for example HSL-forms for student discount in public transport. 

E-mail

Student advice by e-mail on weekdays (also during the whole summer):

• studentinfo@helsinki.fi (matters above, except language studies)
• kielikeskus-neuvonta@helsinki.fi (language studies)
• avoin-student@helsinki.fi  (courses in the open university) 

If you need a transcript of records or certificate of student status, please read the instructions before contacting us:

Order a transcript of records

Order a certificate of student status

Service Point

Student Advice service point in the Kaisa Library main lobby, 3rd floor, Fabianinkatu 30

• Mondays at 12–16
• Thursdays at 12–15

Advice in Zoom

In Zoom you can get help and advice with similar things as at the service point, for example general Sisu advice is available. With questions related to Sisu, be prepared to share your study plan. You can drop in to Zoom advice any time you like during the service hours. In case of queue, please wait in the waiting room. We will let you in as soon as possible.

• Zoom advice Tuesdays at 14–16. 

   

Pop up Sisu Advice

In Kaisa House Guidance Corner

• Thursday 9 October 2025 at 14-16
• Thursday 4 December 2025 at 14-16
• Thursday 11 December 2025 at 14-16

Chat

• Our chat bot Hubot is available in the chat 24/7 to help you. You can find the chat button on the right side of this page above the feedback button. If you can't see the chat, make sure you have accepted functional cookies.
• Hubot speaks three languages. It speaks the language of the page you chose to start the conversation at. If Hubot can't answer your questions, you can leave a contact request to student advisors through the chat. 

Postal address

Kaisa House Student Advice
PO Box 59, 00014 University of Helsinki

The Kaisa House Student Advice does not have phone service.

Faculty-specific student advice: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

Contact information:

• Fac­ulty of So­cial Sci­ences: Unioninkatu 37, PO Box 54, 00014 University of Helsinki
• Swedish School of Social Science: Snellmaninkatu 12 (entry from Yrjö-Koskisen katu), PO Box 16, 00014 University of Helsinki

Email service:

Student advice by email on weekdays: kruununhaka-student@helsinki.fi

Service by appointment:

If you need more in-depth or degree-programme-specific advising, please book an appointment. The Faculty of Social Sciences appointment bookings are held in Metsätalo (Unioninkatu 40). 

Pick-up point for diplomas:

Kaisa House Student Advice or the library customer service (main entrance, 3rd floor, Fabianinkatu 30). Please check the email you received for further information.

Exceptions in service hours:

Service closed for summer from 18 June to 10 August 2025. We strive to answer your e-mails to the extent possible but processing time can be longer than normally.

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

• Physicum, Gustaf Hällströmin katu 2, PO Box 64, 00014 University of Helsinki
• Tel +358 2941 50066 (local network charge / mobile call charge)
• kumpula-student@helsinki.fi

Drop-in student advice:

You can come and talk with a student advisor without booking an appointment. We have around 20 minutes per each student at the drop-in.

Every Wednesday between 3rd September – 17th December 2025, at 1pm–3pm.

Physicum E206, Physicum lobby 2nd floor, Gustav Hällströminkatu 2.

Telephone service:

Thursdays 13–15.

E-mail service:

Student advice by e-mail on weekdays: kumpula-student@helsinki.fi

Service by appointment:

If you need more in-depth or degree-programme-specific advising, please book an appointment. 

Pick-up point for degree diplomas:

Arrange for your diploma pick-up by sending a message to kumpula-student@helsinki.fi. 

Exceptions in service hours:

Phone service will be closed for Ascension Day 29 May and for summer from June 20 to August 6.

Faculty-specific advising: Fac­ulty of Medi­cine

Contact information:

• Biomedicum 1, 3rd floor, Haartmaninkatu 8, PO Box 63, 00014 University of Helsinki
• Tel: +358 2941 26200 (local network charge / mobile call charge)

Email service:

Student advice by email on weekdays:

• meilahti-student@helsinki.fi
• meilahti-specialist@helsinki.fi (specialist training)
• meilahti-phd@helsinki.fi (doctoral education)

Exceptions to opening hours:

The service point and phone service will be closed for summer from June 23 to August 3.

From August 11th to September 17th, the service point is open on Mondays and Wednesdays from 12 to 14​

From August 25th to August 28th, the service point is open on Monday, Tuesday, Wednesday, and Thursday from 12 to 14.

Phone service:

Our phone service includes the general student advice and the specialist medical training. The general student advice phone is answered by a study advisor who provides guidance on general matters related to degree studies:

• general student advice: Mon 12–13.30
• specialist training: Mon 12–15 and Thu 12–14

Service point

Our service point is open on Wednesdays at 12–14.

Service by appointment:

For more in-depth advising, you can book an appointment.

Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

Contact information:

• Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40, PO Box 24, 00014 University of Helsinki
• Tel: +358 2941 22322 (Faculty of Arts) (local network charge / mobile call charge)
• Tel: +358 2941 22699 (Faculty of Theology) (local network charge / mobile call charge)
• metsatalo-student@helsinki.fi 

Phone service:

• Faculty of Arts: Mondays 14–16 and Thursdays 9–11.
• Faculty of Theology: Mondays 14–16 and Thursdays 9–11.
• Phone service is closed 17.6.-8.8.2025.

Email service:

Student advice by email on weekdays: metsatalo-student@helsinki.fi

Service by an appointment:

Should you like, you can book an appointment for personal student advice. If the appointment times are booked, please call or send an email. Booking is closed from 5.6.-8.8.2025.

Pop up student advice:

Autumn term 2025: 

• Thursday 21.8. at 16–17.30, (not for new degree students), Metsätalo, B302 (hall 5), B314 (hall 7) and B313 (hall 8)
• Friday 29.8. at 12–14.00, For new degree students, Metsätalo, B214 (hall 4)
• Thursday 18.9. at 16–17.30, Theme: recognition of prior learning through credit transfer, Metsätalo, B313 (hall 8), B310 (hall 11) and B308 (hall 12)
• Thursday 23.10. at 16–17.30, Metsätalo, B317 (hall 6)
• Thursday 13.11. at 16–17.30, Metsätalo, B214 (hall 4)
• Thursday 11.12. at 16–17.30, Metsätalo, B214 (hall 4)

We offer pop up student advice for the students of Faculty of Arts and Faculty of Theology. Please bring your own laptop.

Pick-up point for diplomas:

Kaisa House Student Advice or the library customer service (main entrance, 3rd floor, Fabianinkatu 30). Please check the email you received for further information.

Exceptions in service hours:

Phone service is closed 17.6.-8.8.2025. Booking is closed from 5.6.-8.8.2025.

Faculty-specific advice: Fac­ulty of Law 

Contact information:

• Porthania Student Services, P.O. Box 4, 00014 University of Helsinki
• porthania-student@helsinki.fi / oik-vaasa-neuvonta@helsinki.fi

Booked appointments are held in Porthania (Yliopistonkatu 3) room 363.

Email service:

Student advice by email on weekdays: porthania-student@helsinki.fi or oik-vaasa-neuvonta@helsinki.fi (Vaasa unit student advice)

Service by appointment:

If you need more in-depth or degree-programme-specific advising, you can book an appointment. 

Pop up student advice:

We offer pop up student advice approx. once a month in the Porthania Teacher's Lounge (P219). Next pop up student advice: Thursday 4.9. at 12-14:30.

Pick-up point for diplomas:

Kaisa House Student Advice or the library customer service (main entrance, 3rd floor, Fabianinkatu 30). Please check the email you received for further information.

Exceptions in service hours:

Faculty-specific advising: Fac­ulty of Educational Sci­ences

Contact information:

• Minerva, Siltavuorenpenger 5 A, PO Box 9, 00014 University of Helsinki

Email service:

Student advice by email on weekdays: siltavuori-student@helsinki.fi

Service by appointment:

If you need more in-depth or degree-programme-specific advising, you can book an appointment. 

Exceptions in service hours:

-

Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

Contact information

• Infocentre Korona, 2nd floor, room 2050, Viikinkaari 11, PO Box 62, 00014 University of Helsinki
• Tel: +358 2941 57600 (local network charge / mobile call charge)
• viikki-student@helsinki.fi

Service point

You can drop in our service point on Thursdays at 13–15.

• Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
• Student Services at the Production Animal Hospital by appointment.

Phone service:

Our phone service is open on Thursdays at 13–15. The phone service is meant for general questions on your studies. If you need more in-depth advice, please send email or book an appointment.

Email service:

Student advice by email on weekdays: viikki-student@helsinki.fi 

Service by appointment:

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. 

Exceptions in service hours:

The service point and phone service will be closed for Ascension Day 29 May.

The service point and phone service will be closed for summer from June 20 to August 6.

International Student Advice is the first point of contact for all international degree students at the University of Helsinki, especially in cases where you do not know whom to contact. We provide advice on matters such as:

• tuition fees and scholarships
• registering with authorities
• healthcare
• other topics related to living and studying in Finland.

We can also help you find the right contact person as needed. 

The service is operated by Student Advisers who are all international students themselves and have been trained for this role and thus possess the personal experience and professional capacity to help other international students. The service operates in a completely confidential manner concerning students’ personal matters. 

The purpose of this new service is to provide a place where all international students can be heard and seen. Write to us at our email address or come say hi at our service desk, and we will be happy to help!

Please note: this service is for current students of the University of Helsinki. If you are a prospective international student hoping to study here, please contact admissions@helsinki.fi! 

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30 
PO Box 53, 00014 University of Helsinki

Office hours and services 

E-mail: international-studentinfo@helsinki.fi 

Visit us: Kaisa House main entrance, 3rd floor, Fabianinkatu 30

• Mondays at 13–16
• Tuesdays at 13–16
• Thursdays at 12–15

Summer holidays: the service point is closed from 30 June to 1 August. The first opening time after the summer break is on Monday 4 August. You can still reach us by email during the summer break!

NB! On Monday 1 September 2025 the desk of the International Student Advice is exceptionally open from 10 to 12.

Advice on Zoom

On Zoom you can get help and advice with similar things as at the service point.

The Zoom sessions are conducted during office hours as per mutual availability, and you can simply write us an email (to international-studentinfo@helsinki.fi) mentioning the topic you would like to discuss to schedule a session.

Phone service

• International Student Advice does not have phone service 

Please keep in mind, that in addition to student advice, the University offers a plethora of other services to support your studies. Are you planning a student exchange? Do you need advice on language studies or career planning? Or perhaps support for your mental wellbeing or IT problems?

The Guidance Compass in the Instructions for Students helps you find your way to the right service in all situations.

Are you only just planning to apply to the University of Helsinki? Please contact our Admission Services when you need advice on applying.