HelsinkiUni Help provides general student advice for students on all campuses. Through HelsinkiUni Help, you can also reach your home faculty’s student services when you need more in-depth advice.
Before contacting us, check whether the answer to your question can be easily found in the instructions. Our advice services receive a lot of questions on basic issues related to, for example, registering for the academic year, using Sisu, and study rights. By checking the instructions first, you help us avoid overload.
There are also several things you can handle online yourself. Check out for example these:
If you cannot find the answer yourself, you can always contact student advice. Choose the contact method that best suits your situation:
Note! Please avoid trying to contact student advice through Sisu. Messages and comments in Sisu are primarily meant for interacting with your PSP instructor.
HelsinkiUni Help is the University’s new advice service that you can contact whenever you need study-related advice.
You can find HelsinkiUni Help in the top bar of the Studies Service or via a direct link at uni-help.helsinki.fi.
We also organize advice sessions on using Sisu (technical questions, choosing the correct application type, etc.).
You can find our service points at:
Check up-to-date opening hours for the service points in our digital service.
HelsinkiUni Help
PO Box 24
00014 University of Helsinki
Finland
HelsinkiUni Help has limited service hours in the summer. Check upcoming exceptions to service hours in HelsinkiUni Help's digital service.
Kruununhaka Student Services provide faculty-specific student advice for students of the Faculty of Social Sciences and the Swedish School of Social Science.
Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. The Faculty of Social Sciences appointment bookings are held in Metsätalo (Unioninkatu 40).
Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed.
Kumpula Student Services provide faculty-specific student advice for students of the Faculty of Science.
Diploma pick-up: contact us to arrange the pick-up.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.
At weekly drop-in sessions, you can talk to a student advisor without an appointment. We have around 20 minutes per each student at the drop-in.
The service point’s phone service is permanently closed. Expect possible delays in response-time to messages during the summer months.
Meilahti Student Services provide faculty-specific student advice to students of the Faculty of Medicine.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.
Metsätalo Student Services provide faculty-specific student advice to students of the Faculty of Humanities and the Faculty of Theology.
Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.
Telephone service is currently closed.
The first pop-up study guidance session for the autumn semester 2026 will take place on Thursday, August 20, 2026, from 4:00 PM to 5:30 PM at Metsätalo. The focus will be specifically on the new 2026-2030 curriculum in Sisu. This event is aimed at students who have already begun their studies, and separate sessions for new students (freshmen) will be arranged during the following week of orientation studies. We welcome you to join us then!
Faculty of Humanities:
Faculty of Theology:
Expect possible delays in response-time to messages during the summer months. Telephone service is currently closed.
Porthania Student Services offer faculty-specific advice to students of the Faculty of Law.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. Booked appointments are held in Porthania (Yliopistonkatu 3) room 363.
Next pop up student advice: Thursday 21.5. 4PM-5:30PM, Metsätalo, B308 (hall 12).
Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed.
Siltavuori Student Services provides faculty-specific student advice to students of the Faculty of Educational Sciences.
Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.
Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed.
Viikki Student Services provide faculty-specific student advice for students of the Faculty of Biological and Environmental Sciences, Faculty of Veterinary Medicine, Faculty of Pharmacy, and Faculty of Agriculture and Forestry.
If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.
International Student Advice is the first point of contact for all international degree students at the University of Helsinki, especially in cases where you do not know whom to contact. We provide advice on matters such as:
We can also help you find the right contact person as needed.
The service is operated by student advisors who are all international students themselves and have been trained for this role and thus possess the personal experience and professional capacity to help other international students. The service operates in a completely confidential manner concerning students’ personal matters.
The purpose of the service is to provide a place where all international students can be heard and seen. Write to us at our email address or come say hi at our service desk, and we will be happy to help!
Please note: this service is for current degree students of the University of Helsinki. If you are a prospective international student hoping to study here, please contact our Admission Services.
If you are an exchange student, unfortunately we cannot help you! You can contact exchange services at studentexchange@helsinki.fi
Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
E-mail: international-studentinfo@helsinki.fi
Visit us: Kaisa House main entrance, 3rd floor, Fabianinkatu 30
NB! The service desk is closed for the summer holidays from 26 June to 2 August, but you can still contact us via email during this period. The service desk is open for the last time in the spring term on 25 June and reopens on 3 August.
On Zoom you can get help and advice with similar things as at the service point.
The Zoom sessions are conducted during office hours as per mutual availability, and you can simply write us an email (to international-studentinfo@helsinki.fi) mentioning the topic you would like to discuss to schedule a session.
Have an urgent question and student advice is closed? Our customer service bot Hubot is ready to help you 24/7.
You can find the chat icon on the right side of the page above the feedback icon. If you cannot see the chat, check your cookie settings at the bottom of the page to make sure that you have accepted functional cookies.
Hubot offers advice in three languages: Finnish, Swedish, and English. The bot uses the language of the page you start the conversation on. If the bot cannot answer your question, you can use it to submit a contact request to HelsinkiUni Help’s customer service.