Student Services

Due to the coronavirus situation, student service points provide mostly online guidance. See details on each service point below.

Please follow the coronavirus instructions provided by the University of Helsinki and your own faculty. Follow the effect of coronavirus on your studies in Instructions for Students and up-to-date information on the coronavirus situation on the University's website actively.

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The student service points provide services for all students at the University of Helsinki. Kaisa House Student Information enables students to e.g. get general advice regarding enrolment and student benefits while visiting the library. All student service points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

Student Services in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki are specialized in one or more faculties. You can also book an appointment with these service points for counseling regarding your studies in a specific degree program and faculty. You can find a link to the appointment booking on this page, beneath the contact information of each service point.

You can also contact the student service points via email and phone. To speed up the service, please state your whole name, your University of Helsinki student number (or date of birth) and your phone number or send your message from your helsinki.fi e-mail address.

In addition to the student service points, you can get advice from e.g. these providers:

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrollment and student benefits. In other matters you can contact the Student Service Point of your own faculty.

Address:

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours:

Student Service Point is closed until further notice

Chat Service:

  • Mon-Thu 11-15

During service hours you can enter the chat from the right side of this page, other times there is a contact form.

Telephone service
Kaisa House Student Information does not have telephone service.

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Kruununhaka) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Student Services during the exceptional situation:

Exceptional office hours are followed since 16.3.

  • All study guidance bookings will be held by e-mail or telephone.
  • Pick-up point for diplomas is closed until further notice. Diplomas will be sent by mail.

Office hours:

NB! During Christmas time our telephone service and study guidance appointments are closed from 23th December 2020 till 6th January 2021. We are available via email but during holidays delays may occur.

Faculty of Social Sciences
Telephone Service
Tue 14–15

Pick-up point for diplomas (room 106) 
Thur 15–17 (CLOSED FOR NOW)

Swedish School of Social Science
Telephone Service
Tue 13-14

Pick-up point for diplomas (room 106)
Thur 15–17 (CLOSED FOR NOW)

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, 1st floor, Gustaf Hällströminkatu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi

    Office hours:

    Telephone hours 
    Thur 12–14

    Service point hours
    Due to the current pandemic situation the drop-in service is closed until further notice.

    NB! In turn of the year our telephone service is closed from 24th December 2020 till 7th January 2021. We are available via email but please notice during holidays delays may occur.

    Faculty-specific advising: Fac­ulty of Medi­cine

    Contact information:

    Meilahti
    Biomedicum 1, 3rd floor, Haartmaninkatu 8
    PO Box 63, 00014 University of Helsinki

    Ruskeasuo
    Hammasklinikka, 4th floor, Kytösuontie 9
    PO Box 41, 00014 University of Helsinki

    Tel: +358 2941 26200
    meilahti-student@helsinki.fi
    meilahti-specialist@helsinki.fi (specialist training)
    meilahti-phd@helsinki.fi (doctoral education)

    Office hours:

    Student Service Point is closed until 14 March 2021

    Telephone hours:
    Mon 12–15
    Thur 12–14

    Metsätalo Student Services

    Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

    Contact information:

    Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
    PO Box 24, 00014 University of Helsinki
    Tel: +358 2941 22322 (Faculty of Arts)
    Tel: +358 2941 22699 (Faculty of Theology)
    metsatalo-student@helsinki.fi

    Student Services during the exceptional situation:

    All face-to-face service at Metsätalo Student Services is suspended until further notice. Note that due to the large number of graduating students, counseling by appointment is not available between December 2020 and January 2021. You can still contact the Student Services by phone during telephone hours or via email. The end of the transition period is likely to cause a delay in response times in December and January.

    Office hours:

    Metsätalo Student Services is closed Dec. 23, 2020 – Jan. 13, 2021.

    Studies in the Faculty of Arts
    Telephone hours
    Mon 14–16
    Tue 13–15
    Thur 9–11

    Studies in the Faculty of Theology
    Telephone hours
    Mon 14–16
    Thur 9–11

    Pick-up point for diplomas (updated 19.8.2020)

    Closed until further notice. You can ask for the diploma to be mailed to the address indicated on the diploma application.

    Send any questions by email to the address metsatalo-student@helsinki.fi. Please write“Diplomas” in the title of message.

    Porthania Student Services

    Faculty-specific advising: Fac­ulty of Law, also Language Centre.

    Contact information:

    Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
    PO Box 16, 00014 University of Helsinki
    Tel +358 2941 24720
    porthania-student@helsinki.fi

    Student Services during the exceptional situation since 16.3.

    • All Vihta guidance bookings are held remotely (by telephone/e-mail/Zoom) as far as possible.
    • Pick up point for diplomas is closed. Delivery of the diploma settled separately.

    Office hours:

    Faculty of Law
    Telephone Hours
    Mon 14–15
    Wed 11–12

    Pick-up point for diplomas (room 106) Thur 15–17

    • If you need more in-depth advising, you can book an appointment from the link attached.
    • You can leave your documents in the mailbox number 70 (Student Service, Porthania) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

     

    Siltavuori Student Services

    Faculty-specific advising: Fac­ulty of Educational Sci­ences

    Contact information:

    Minerva, Siltavuorenpenger 5 A, Floor K1
    PO Box 9, 00014 University of Helsinki
    Tel: +358 2941 29600
    siltavuori-student@helsinki.fi

    Telephone hours:
    Mon 12–14
    Thur 10–12

    Pick up point for diplomas is closed until further notice

    Diplomas will be sent by mail.

    Viikki Student Services

    Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

    Contact information (NEW ADDRESS)

    Biocentre 1, 2nd floor, room 2009a, Viikinkaari 9
    PO Box 56, 00014 University of Helsinki
    Tel: +358 2941 57600
    viikki-student@helsinki.fi

    Office hours

    Due to the current pandemic situation the drop-in service and the pick-up point for diplomas are closed until further notice.

    Telephone service on Mondays 12–15 (+358 2941 57600).

    Other times by appointment.

    • If you need more in-depth advising, please book an appointment from the link on the left. Appointments will be arranged with telephone or online connection when possible during the exceptional situation.
    • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
    • Student Services at the Production Animal Hospital by appointment.

    Face-to-face service via the booking system is replaced by telephone or email service until further notice. If you book an appointment for a study advisor through the booking system, the study advisor will call you back to the number you've given in your booking at the time of your appointment.

      Open University

      In order to contact Open University's Student Services, please visit the Open University contact page.

       

       

      Language Centre

      If you have questions regarding studies at the Language Centre, please see the Language Centre's contact page.

      Student Advice by Appointment

      Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

      When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.