Student Services

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

Please note! Due to the coronavirus situation, student service points provide mostly online guidance. See details on each service point below.

The student service points provide services for all students at the University of Helsinki. Kaisa House Student Information enables students to e.g. get general advice regarding enrolment and student benefits while visiting the library. All student service points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

Student Services in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki are specialized in one or more faculties. You can also book an appointment with these service points for counseling regarding your studies in a specific degree program and faculty. You can find a link to the appointment booking on this page, beneath the contact information of each service point.

You can also contact the student service points via email and phone. To speed up the service, please state your whole name, your University of Helsinki student number (or date of birth) and your phone number or send your message from your helsinki.fi e-mail address.

In addition to the student service points, you can get advice from e.g. these providers:

Guidance concerning Sisu

The University of Helsinki introduced a new system of academic administration Sisu on 31 May 2021. If you need guidance concerning your degree programme or study track, please contact your own faculty’s student services. Kaisa House Student Information provides help with technical issues concerning Sisu, as well as general guidance on e.g., selecting a correct application type. In unclear situations, you may always contact the Kaisa House Student Information from where you will be guided onwards.

Please contact the Student Services via the addresses below. Messages and comments left in Sisu are primarily for your PSP instructor.

Before contacting the Student Services, please check if your question has been answered on the Sisu FAQ page.

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrollment and student benefits. In other matters you can contact the Student Service Point of your own faculty.

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours and services

E-mail

  • address: studentinfo@helsinki.fi
  • we reply to incoming e-mail throughout summer but processing time can be longer than normally

Student Service Point

  • address: Kaisa House main entrance, 3rd floor, Fabianinkatu 30
  • Mondays and Thursdays 12-15
  • closed from July 4th to July 29th 2022

Chat

  • Tuesdays 13-15 and Wednesdays 11-13
  • closed 27.6.-1.7.2022 and 11.7.-8.8.2022.
  • can be entered from the right side of this page during chat service hours, other times there is a contact form instead

Sisu guidance

  • guidance concerning technical issues in Sisu, as well as general guidance on e.g. selecting a correct application type
  • be prepared to share your study plan in Sisu
  • Pop-up Sisu guidance
  • address: Guidance Corner, Kaisa House main entrance, 3rd floor, Fabianinkatu 30
  • Tue 16.8. at 11-13 (together with Language Center) and Wed 31.8. at 13-15.

Telephone service

  • Kaisa House Student Information does not have telephone service
  • service hours and contact information for telephone service at the campuses can be found below

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Office hours:

The telephone service is aimed for general study related questions. If you need more in-depth advising, please contact us by e-mail or book an appointment.

Exceptional opening hours:
Telephone service and appointment booking in Kruununhaka Student Services is closed 23.6.–7.8.2022. We strive to answer your e-mails to the extent possible but processing time can be longer than normally, especially in July.

The pick-up point for diplomas in Kaisa House Student Information is closed 4.–29.7.2022. However the customer service at the main library is open in July.

Faculty of Social Sciences
Telephone service
Tue 14–15

Swedish School of Social Science
Telephone service
Tue 13–14

Pick-up point for diplomas
Kaisa House Student Information
Kaisa House main entrance, 3rd floor, Fabianinkatu 30
Mon and Thur 12–15

OR

Customer service at Helsinki University Main Library
Kaisa House main entrance, 3rd floor, Fabianinkatu 30
Customer service hours can be found on the library's website.

NB! Pick-up point for diplomas has been moved to Kaisa House starting from November 22, 2021. Please check your e-mail to see where you can collect your diploma.

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, Gustaf Hällströmin katu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi
 

Telephone service

Thursdays 13–15.

Exceptions in service hours

Telephone service will be closed during the summer from 24th June to 28th July 2022.

Student service by E-mail

Student advice by e-mail on weekdays: kumpula-student@helsinki.fi

Student Advice by Appointment

If you need more in-depth advising, please book an appointment from the link on the left. 

Pick-up point for diplomas

Thursdays 13-15. Faculty office (Physicum building, 2nd floor)

The pick-up point for diplomas is closed 7.7. – 4.8.2022.

Meilahti Student Services

Faculty-specific advising: Fac­ulty of Medi­cine

Contact information:

Meilahti
Biomedicum 1, 3rd floor, Haartmaninkatu 8
PO Box 63, 00014 University of Helsinki

Tel: +358 2941 26200

meilahti-student@helsinki.fi
meilahti-specialist@helsinki.fi (specialist training)
meilahti-phd@helsinki.fi (doctoral education)

Office hours:

Student Service Point:
Thur 12–14

Telephone hours:
Mon 12–15
Thur 12–14

Exceptions in service hours

Service point and telephone service are exceptionally closed on 9 June 2022.

Service point and telephone service are closed from 23 June to 7 August 2022. We strive to answer your e-mails to the extent possible but processing time can be longer than normally, especially in July.

Metsätalo Student Services

Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

Contact information:

Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
PO Box 24, 00014 University of Helsinki
Tel: +358 2941 22322 (Faculty of Arts)
Tel: +358 2941 22699 (Faculty of Theology)
metsatalo-student@helsinki.fi

You can contact the Student Services by phone during telephone hours, via email or you can book an appointment.

Telephone hours:

Closed 21.6.-10.8.2022

Studies in the Faculty of Arts
Mon 14–16
Tue 13–15
Thur 9–11

Studies in the Faculty of Theology
Mon 14–16
Thur 9–11

Student advice by an appointment:

You can book an appointment from the link attached. Closed  6.6.-12.8.2022

Pick-up point for diplomas:
You can ask for the diploma to be mailed to the address indicated on the diploma application.
Pick-up point for diplomas has been moved to Kaisa House starting from November 22, 2021. Please check your e-mail to see where you can collect your diploma.
Send any questions by email to the address metsatalo-student@helsinki.fi. Please write “Diplomas” in the title of message.

Porthania Student Services

Porthania Student Services

Faculty-specific guidance: Fac­ulty of Law and Language Centre.

Faculty of Law Student Guidance

You can contact Faculty of Law student guidance by email, phone, or by booking an appointment.

Please headline your emails clearly. In urgent cases, add “URGENT” in the email header field before the topic of the message, and clarify the cause of urgency in the message. In urgent cases, you can also contact phone guidance.

Services of Student Guidance and Counselling

Telephone service

Our telephone service offers general study guidance. In need of programme-specific or more advanced counseling, please contact Porthania Student Services by email, or book an appointment via the attached link. 

Appointment

You can book an appointment for general, advanced, and Sisu-related guidance. 

It is essential to choose the right type of service, when booking appointment.

  • General guidance advises e.g. with drawing up a study plan, applying for credit transfers, checking your study accomplishments with regards to graduation, and applying for an extension of your study right. 
  • Advanced guidance advises e.g. with degree completion, requirements of specific degree programmes, and other matters requiring advanced guidance.
  • Sisu guidance advises on Sisu-related technical issues, such as drawing up a study plan, placing studies in your study plan, course registration, and compilation of courses/partial completions/entities.

If you are uncertain of the type of guidance you need, please contact student services by email or phone. 

You can book an appointment to study guidance via the attached link. Please mention whether you wish to have an on-site or a remote appointment.

Student counselling

Student counselling supports students in different kinds of study-related challenges and future planning. You can book an appointment via the attached link.

Summer 2022 opening hours

Porthania Student Services´ telephone guidance is closed from 24 June to 7 August, and guidance receptions are closed for July. Emails will be answered where possible.

Contact information

Telephone service 02941 24720 (day/mpm)
Mon 14:00–15:00
Wed 11:00–12:00

Email
porthania-student@helsinki.fi

Vaasa unit study guidance
oik-vaasa-neuvonta@helsinki.fi

Postal address
Svenska social- och kommunalhögskolan
Snellmaninkatu 12
PB 16
00014 Helsingin yliopisto

Visiting address

Booked appointments are held in Porthania (Yliopistonkatu 3, 6th floor, P666) and in Svenska social- och kommunalhögskolan (Yrjö-Koskisen katu 3).

Forms can be filed in the post office box number 60 (“Porthanian opiskelijapalvelut”) in the lobby of social och kommunalhögskolan during the opening hours of the building.

The certificate pickup point has moved to Kaisa House on 22 November 2021. Closer details for picking up the certificate are sent by email to graduating students.

Siltavuori Student Services

Faculty-specific advising: Fac­ulty of Educational Sci­ences

Contact information:

Minerva, Siltavuorenpenger 5 A, Floor K1
PO Box 9, 00014 University of Helsinki
Tel: +358 2941 29600
siltavuori-student@helsinki.fi

Telephone hours:
Mon 12–14
Thur 10–12

Pick up point for diplomas is open Thur 14-15.30 (Minerva K141d).

Exceptional opening hours:

Telephone service will be closed from 23rd June to 4th August 2022.

Pick up point for diplomas will be closed from 14th July to 4th August 2022.

 

  • Please note that the telephone service is meant for general questions.
  • If you need more in-depth advising specific to your study program, you can book an appointment in Vihta.
  • You can find the contact information for services for doctoral education here.

Viikki Student Services

Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

Contact information

Biocentre 1, 2nd floor, room 2009a, Viikinkaari 9
PO Box 56, 00014 University of Helsinki
Tel: +358 2941 57600
viikki-student@helsinki.fi

Service hours

Drop-in service on Thursdays at 13-15.

Exceptions in service hours

Drop-in service and telephone service will be closed during the summer from 24th June to 3rd August 2022.

You can pick up your Degree Diploma from 28th June to 12th July 2022 on Tuesdays at 13-15.

Email

We serve by email on weekdays: viikki-student@helsinki.fi.

Appointment

If you need more in-depth advising, you can book an appointment from the link on the left. Appointments will be arranged with telephone or online connection when possible during the exceptional situation. If you book an appointment for a study advisor through the booking system, the study advisor will call you back to the number you've given in your booking at the time of your appointment.

Telephone service

Telephone service is open on Thursdays at 13-15 (+358 2941 57600).

Telephone service will be closed during the summer from 24th July to 3rd August 2022.

The telephone service is meant for general study related questions. If you need more in-depth guidance please book an appointment

 

  • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
  • Student Services at the Production Animal Hospital by appointment.

Open University

In order to contact Open University's Student Services, please visit the Open University contact page.

Language Centre

If you have questions regarding studies at the Language Centre, please see the Language Centre's contact page.

Student Advice by Appointment

Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.