Student Services

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

Please note! Due to the coronavirus situation, student service points provide mostly online guidance. See details on each service point below.

The student service points provide services for all students at the University of Helsinki. Kaisa House Student Information enables students to e.g. get general advice regarding enrolment and student benefits while visiting the library. All student service points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

Student Services in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki are specialized in one or more faculties. You can also book an appointment with these service points for counseling regarding your studies in a specific degree program and faculty. You can find a link to the appointment booking on this page, beneath the contact information of each service point.

You can also contact the student service points via email and phone. To speed up the service, please state your whole name, your University of Helsinki student number (or date of birth) and your phone number or send your message from your helsinki.fi e-mail address.

In addition to the student service points, you can get advice from e.g. these providers:

Guidance concerning Sisu

The University of Helsinki introduces a new system of academic administration Sisu on 31 May 2021. Student services of Kaisa House provide help with technical issues concerning Sisu, as well as general guidance on e.g., selecting a correct application type. If you need guidance concerning your degree programme or study track, please contact your own faculty’s student services.

In unclear situations, you may always contact Kaisa House student services from where you will be guided onwards. Sisu tutors will also be on call around the implementation of Sisu and in the beginning of the academic year. For more information see Sisu instructions for students.

Before contacting the Student Services, please check if your question has been answered on the Sisu FAQ page.

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrollment and student benefits. In other matters you can contact the Student Service Point of your own faculty.

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours

Student Service Point

  • Mondays and Thursdays 12-15

Chat

  • Mon and Thu 10-12
  • Tue and Wed 11-15

NOTE ! Kaisa House service point and chat is closed 12.-23.7.2021.

During service hours you can enter the chat from the right side of this page, other times there is a contact form.

Telephone service
Kaisa House Student Information does not have telephone service.

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Kruununhaka) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Student Services during the exceptional situation:

Exceptional office hours are followed since 16.3.2020:

  • All study guidance bookings will be held by e-mail or telephone.
  • Pick-up point for diplomas is closed until further notice. Diplomas will be sent by mail.

Office hours:

NB! Kruununhaka Student Services are closed during summer time 25.6.–8.8.2021. In June and August our email service is open with possibly longer response times. In July the email service is closed.

Faculty of Social Sciences
Telephone Service
Tue 14–15

Faculty of Social Sciences: Sisu and graduation Pop Up Study Guidance in Zoom
Wednesday 16 May at 3 pm to 4 pm
Do you need help with graduating in Sisu? Come and meet our Student Advisers in Zoom. We can discuss your questions regarding graduation.
Zoom link: https://helsinki.zoom.us/j/63576110083?pwd=dGVXN3RZcS8xRFRma01sM28wb1owQT09 

Pick-up point for diplomas (room 106) 
Thur 15–17 (CLOSED FOR NOW)

Swedish School of Social Science
Telephone Service
Tue 13–14

Soc&kom: Sisu and graduation workshop in Zoom
Thursday 3 June 2021 at 1 pm to 2 pm
The Zoom link has been sent to Soc&kom's e-mail.

Pick-up point for diplomas (room 106)
Thur 15–17 (CLOSED FOR NOW)

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, 1st floor, Gustaf Hällströminkatu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi

Due to the current pandemic situation the drop-in service is closed until further notice. You can contact the Student Services by phone during telephone hours or via email.

Telephone hours on Thursdays 12–14.

  • If you need more in-depth advising, please book an appointment from the link on the left. Appointments will be arranged with telephone or online connection when possible during the exceptional situation.

Telephone service is closed 28.6.-30.7.2021. Email service is open during summer with possibly longer response times.

 

 

Meilahti Student Services

Faculty-specific advising: Fac­ulty of Medi­cine

Contact information:

Meilahti
Biomedicum 1, 3rd floor, Haartmaninkatu 8
PO Box 63, 00014 University of Helsinki

Ruskeasuo
Hammasklinikka, 4th floor, Kytösuontie 9
PO Box 41, 00014 University of Helsinki

Tel: +358 2941 26200
meilahti-student@helsinki.fi
meilahti-specialist@helsinki.fi (specialist training)
meilahti-phd@helsinki.fi (doctoral education)

Office hours:

Student Service Point is closed until further notice.

Telephone hours:
Mon 12–15
Thur 12–14

Student service point, telephone service and appointment calendar are closed 28.6.-8.8.2021. Email service is open during summer with possibly longer response times.

Metsätalo Student Services

Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

Contact information:

Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
PO Box 24, 00014 University of Helsinki
Tel: +358 2941 22322 (Faculty of Arts)
Tel: +358 2941 22699 (Faculty of Theology)
metsatalo-student@helsinki.fi

Student Services during the exceptional situation:

All face-to-face service at Metsätalo Student Services is suspended until further notice. Study guidance by appointment is offered remotely.

You can contact the Student Services by phone during telephone hours or via email.

Office hours:

Closed 22.6. - 8.8.2021

Studies in the Faculty of Arts
Telephone hours
Mon 14–16
Tue 13–15
Thur 9–11 (NB: excluding May 13th, 20th and 27th)

Studies in the Faculty of Theology
Telephone hours
Mon 14–16
Thur 9–11 (NB: excluding May 13th, 20th and 27th)

Pick-up point for diplomas

Closed until further notice. You can ask for the diploma to be mailed to the address indicated on the diploma application. Send any questions by email to the address metsatalo-student@helsinki.fi. Please write “Diplomas” in the title of message.

Porthania Student Services

Faculty-specific advising: Fac­ulty of Law, also Language Centre.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 24720
porthania-student@helsinki.fi

Student Services during the exceptional situation since 16.3.

  • All Vihta guidance bookings are held remotely (by telephone/e-mail/Zoom) as far as possible.
  • Pick up point for diplomas is closed. Delivery of the diploma settled separately.

Office hours:

Faculty of Law
Telephone Hours
Mon 14–15
Wed 11–12

Exceptional service hours in summer: Telephone service and guidance by appointment closed 28.6-30.7.2021

Pick-up point for diplomas (room 106) Thur 15–17

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Porthania) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

 

Siltavuori Student Services

Faculty-specific advising: Fac­ulty of Educational Sci­ences

Contact information:

Minerva, Siltavuorenpenger 5 A, Floor K1
PO Box 9, 00014 University of Helsinki
Tel: +358 2941 29600
siltavuori-student@helsinki.fi

NB! Telephone service and guidance by appointment are closed 28.6.-8.8.2021. Email service is open during summer with possibly longer response times.

Telephone hours:
Mon 12–14
Thur 10–12

Pick up point for diplomas is closed until further notice

Diplomas will be sent by mail.

Viikki Student Services

Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

Contact information (NEW ADDRESS)

Biocentre 1, 2nd floor, room 2009a, Viikinkaari 9
PO Box 56, 00014 University of Helsinki
Tel: +358 2941 57600
viikki-student@helsinki.fi

Office hours

Due to the current pandemic situation the drop-in service and the pick-up point for diplomas are closed until further notice.

Telephone service on Mondays 12–15 (+358 2941 57600).

Telephone service is closed 28.6.-15.8.2021. Email service is open during summer with possibly longer response times.

Other times by appointment.

  • If you need more in-depth advising, please book an appointment from the link on the left. Appointments will be arranged with telephone or online connection when possible during the exceptional situation.
  • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
  • Student Services at the Production Animal Hospital by appointment.

Face-to-face service via the booking system is replaced by telephone or email service until further notice. If you book an appointment for a study advisor through the booking system, the study advisor will call you back to the number you've given in your booking at the time of your appointment.

Open University

In order to contact Open University's Student Services, please visit the Open University contact page.

 

 

Language Centre

If you have questions regarding studies at the Language Centre, please see the Language Centre's contact page.

Student Advice by Appointment

Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.