Student Services

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Due to the coronavirus situation, all the service points at the University of Helsinki are closed for now. All the advising services provide online guidance. See details on each service point below.

Please follow the instructions provided by the University of Helsinki and your own faculty. Follow the effect of coronavirus on your studies in Instructions for Students and up-to-date information on the coronavirus situation on the University's website actively.

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The student service points provide services for all students at the University of Helsinki. Kaisa House Student Information enables students to e.g. get general advice regarding enrolment and student benefits while visiting the library. All student service points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

Student Services in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki are specialized in one or more faculties. You can also book an appointment with these service points for counselling regarding your studies in a specific degree programme and faculty. 

You can also contact the above-mentioned service points via email and phone. To speed up the service, please state your whole name, UH student number (or date of birth) and your phone number or send your message from your helsinki.fi e-mail address.

In addition to the student service points, you can get advice from e.g. these providers:

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, year tags, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrolment and student benefits.

Address:

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours in summer 2020:

Kaisa House Student Information has exceptional chat hours during 6.7.-9.8.
Chat is open Mon-Thur 12-14.
Email is answered throughout the summer.

Office hours during the exceptional situation:

Exceptional office hours are followed since 17.3.

Walk-in service
Closed

Chat
Mon-Thur 9-15 (this page, right side)

Telephone service
Kaisa House Student Information does not have telephone service.

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Kruununhaka) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Office hours in summer 2020:

Study guidance bookings and telephone service are closed 29.6.–9.8.2020.
Pick-up point for diplomas is closed until further notice.
We are mostly available via email in summer but our email service is closed during 20.7.–2.8.2020 (Social Sciences),  20.7.–9.8.2020 (Swedish School of Social Science).

Student Services during the exceptional situation:

Exceptional office hours are followed since 16.3.

  • All study guidance bookings will be held by e-mail or telephone.
  • Pick-up point for diplomas is closed until further notice. Diplomas will be sent by mail.
  • Please note that we follow summer office hours between 29.6.–9.8.

Faculty of Social Sciences
Telephone Service
Tue 14–15

Pick-up point for diplomas (room 106) 
Thur 15–17 (CLOSED FOR NOW)

Swedish School of Social Science
Telephone Service
Thur 10–11

Pick-up point for diplomas (room 106)
Thur 15–17 (CLOSED FOR NOW)

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, 1st floor, Gustaf Hällströminkatu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi

    Office hours in summer 2020:

    Office and telephone hours are closed 29.6.-12.8.2020.
    You can reach us by email the whole summer, but please notice that the response time may be longer than normally.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 17.3. All face-to-face client service at the Kumpula Student Services service point is suspended. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible. Please note that we follow summer office hours between 29.6.-12.8.

    Office hours:

    Telephone hours 
    Mon 12–14
    Thur 12–14

    Faculty-specific advising: Fac­ulty of Medi­cine

    Contact information:

    Meilahti
    Biomedicum 1, 3rd floor, Haartmaninkatu 8
    PO Box 63, 00014 University of Helsinki

    Ruskeasuo
    Hammasklinikka, 4th floor, Kytösuontie 9
    PO Box 41, 00014 University of Helsinki

    Tel: +358 2941 26200
    meilahti-student@helsinki.fi
    meilahti-specialist@helsinki.fi (specialist training)
    meilahti-phd@helsinki.fi (doctoral education)

    Office hours in summer 2020:

    Office and telephone hours are closed 29.6.-9.8.2020.
    You can reach us by email but please notice that the response time is longer than normally.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 17.3. All face-to-face client service at the Meilahti Student Services service point is suspended. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible. Please note that we follow summer office hours between 29.6.-9.8.

    Office hours:

    Telephone hours
    Mon 12–15
    Thur 12–14

    Metsätalo Student Services

    Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

    Contact information:

    Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
    PO Box 24, 00014 University of Helsinki
    Tel: +358 2941 22322 (Faculty of Arts)
    Tel: +358 2941 22699 (Faculty of Theology)
    metsatalo-student@helsinki.fi

    Office hours in summer 2020:

    Student Services is closed 26.6.–9.8.2020.
    You can reach us by email but please notice that the response time is longer than normally.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 17.3. All face-to-face client service at the Metsätalo Student Services service point is closed until further notice. You can still contact the Student Services during telephone hours and via e-mail.

    If you want to have a longer discussion about your studies, you can book an individual appointment online (blue bar on the left). All study guidance bookings will be held by e-mail or telephone.

    Please note that we follow summer office hours between 26.6.-9.8.

    Office hours:

    Studies in the Faculty of Arts
    Telephone hours
    Mon 14–16
    Tue 13–15
    Thur 10–13

    Studies in the Faculty of Theology
    Telephone hours
    Mon 14–16
    Thur 10–13

    Porthania Student Services

    Faculty-specific advising: Fac­ulty of Law, also Language Centre and Open University

    Contact information:

    Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
    PO Box 16, 00014 University of Helsinki
    Tel +358 2941 24720
    porthania-student@helsinki.fi

    Office hours in summer 2020:

    Telephone service and diploma pick-up point closed 29.6-31.7.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 16.3.

    • All Vihta guidance bookings are held remotely (by telephone/e-mail/Zoom) as far as possible.
    • Pop up -guidance at Guidance Corner on Tuesdays is cancelled.
    • Pick up point for diplomas is closed.
    • Please note that we follow summer office hours during 29.6.-31.7.

    Office hours:

    Faculty of Law
    Telephone Hours
    Mon 14–15
    Wed 11–12

    Pick-up point for diplomas (room 106) Thur 15–17

    • If you need more in-depth advising, you can book an appointment from the link attached.
    • You can leave your documents in the mailbox number 70 (Student Service, Porthania) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

     

    Siltavuori Student Services

    Faculty-specific advising: Fac­ulty of Educational Sci­ences

    Contact information:

    PO Box 9, 00014 University of Helsinki
    Tel: +358 2941 29600
    siltavuori-student@helsinki.fi

    Office hours in summer 2020:

    Office and telephone hours are closed 29.6.-9.8.2020.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 17.3. All study guidance bookings are held by telephone or e-mail. Pick up point for diplomas is closed until further notice. Diplomas will be sent by mail. Please note that we follow summer office hours during 29.6.-9.8.

    Telephone hours:
    Mon 12–14
    Thu 10–12

    Viikki Student Services

    Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

    Contact information:

    Biocentre 1, 2nd floor, room 2009a, Viikinkaari 9
    PO Box 56, 00014 University of Helsinki
    Tel: +358 2941 57600
    viikki-student@helsinki.fi

    Office hours in summer 2020:

    Viikki Student Services' service point and telephone service are closed 22.6.-14.8.2020.
    Appointment booking service is closed in July. There may also be fewer available appointment times during June and August.
    You can reach us by email the whole summer, but please notice that the response time may be longer than normally.

    Student Services during the exceptional situation:

    Exceptional office hours are followed since 17.3. All face-to-face client service at the Viikki Student Services is suspended. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible. Please note that we follow summer office hours during 22.6.-14.8.

    Telephone hours
    Mon 12–15 

    • If you need more in-depth advising, you can book an appointment from the link attached. Appointments will be arranged with telephone or online connection when possible during the exceptional situation.
    • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
    • Student Services at the Production Animal Hospital by appointment.

    Open University

    In order to contact Open University's Student Services, please visit the Open University contact page.

     

     

    Language Centre

    If you have questions regarding studies at the Language Centre, please see the Language Centre's contact page.

    Student Advice by Appointment

    Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

    When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.