Student Services

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

The student service points provide student advice for all students at the University. General student advice is available on all campuses. Advice related to your degree and studies is available at the student service point of your home faculty.

How to choose the right service point

A white sign with the text "Student information" in three languages.

Choose a service point based on what type of advice you need: general student advice or advice related to your degree.

General student advice is available at all of the following service points:

Faculty-specific advice is offered by the service points in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki. Each service point is specialized in one or several faculties, and offers advice related to degrees and studies at that faculty.

Advice on doctoral degrees is given by Services for Doctoral Education. Open University students can be in touch with the Open University Student Services.

General advice for using Sisu (technical questions, choosing the right application type etc.) is given by the Kaisa House service point. If you need Sisu advice concerning the degree requirements of your degree programme or study track, please contact your home faculty’s student service point.

How to contact the service points

A red phone on a white surface.

Before you’re in touch with the student advice, please check to see if the answer to your questions is easily available in the instructions. The service points get a lot of questions for example on the following topics: annual registration, updating your personal information and contact details, study transcripts, certificates of student status, travel discounts, other student benefits, grants and scholarships from University Funds, enrolment and study rights, and questions about Sisu.

Choose the contact method that best suits your particular situation:

  • Visit to a service point: Check the opening hours and location of your chosen service point below. Please note that some service points are open by appointment only.
  • Email: If possible, use your University email address for contacting us. If you use a different address, always mention your full name, student number (or date of birth) and your phone number.
  • Phone: Check the phone service hours of your chosen service point below. Please note that the phone services are meant for general questions. The Kaisa House service point does not have phone service.
  • Chat: The Kaisa House service point offers general student advice by chat. You can find the chat one the right side of this window during chat opening hours.
  • Booking an appointment: If you have a topic that requires more looking into, you can book an appointment to the service point of your home faculty. When making the booking, please explain your situation in sufficient detail to allow us to prepare for your visit in advance.

NB: Please avoid trying to contact us through Sisu. The message and comment functions in Sisu are primarily meant for interacting with your PSP instructor.

Kaisa House Student Information

The winding staircase in Kaisa House.

The services offered at Kaisa House Student Information include registration for the academic year, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrollment and student benefits. In other matters you can contact the Student Service Point of your own faculty.

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours and services

E-mail

Student Service Point

  • Kaisa House main entrance, 3rd floor, Fabianinkatu 30
  • Mondays and Thursdays at 12-15
  • Exception: Monday  6 February closed

Chat

  • Our chatbot service is open 24/7. The chatbot (Hubotti) will be of best help to you if you ask it simple questions and preferably only one question at a time. The bot is new and is continuously developed. If the chatbot does not know how to answer your questions, it can transfer the conversation to a student advisor during our service hours or you can also leave a contact request through it and you will be contacted as soon as possible.
  • Student advisors are present in the chat Tuesdays, Wednesdays and Fridays at 12-14, except Friday 3 February and Tuesday 28 February.
  • The chat can be entered from the link on the right side of this page.

Sisu guidance

  • Guidance concerning technical issues in Sisu, as well as general guidance on e.g. selecting a correct application type
  • Be prepared to share your study plan in Sisu
  • Walk-in Sisu Guidance in Zoom

    • Tuesdays at 14-16 and Wednesdays at 10-12
    • Zoom link.
       
  • Pop-up Sisu guidance in Guidance Corner
    • Tuesday 28 February at 13-15, Viikki Guidance Corner, Infocenter Korona, Campus Library, Viikinkaari11 A
    • Wednesday 1 March at 14-16, Guidance Corner in Kaisa House, third floor of Kaisa House (Fabianinkatu 30), next to the main entrance

Telephone service

  • Kaisa House Student Information does not have telephone service
  • Service hours and contact information for telephone service at the campuses can be found below

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Exceptional opening hours:

The Kruununhaka telephone service will be temporarily closed. Possible future opening hours will be announced separately. You can still contact us as usual via e-mail or by booking an appointment.

Appointment booking in Kruununhaka Student Services is closed 22.12.2022–8.1.2023. We strive to answer your e-mails to the extent possible but processing time can be longer than normally.

Office hours:

The telephone service is aimed for general study related questions. If you need more in-depth advising, please contact us by e-mail or book an appointment.

Faculty of Social Sciences
Telephone service
closed

Swedish School of Social Science
Telephone service
closed

Pick-up point for diplomas
Kaisa House Student Information
Kaisa House main entrance, 3rd floor, Fabianinkatu 30
Mon and Thur 12–15

or

Customer service at Helsinki University Main Library
Kaisa House main entrance, 3rd floor, Fabianinkatu 30
Customer service hours can be found on the library's website.

NB! Pick-up point for diplomas has been moved to Kaisa House starting from November 22, 2021. Please check your e-mail to see where you can collect your diploma.

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, Gustaf Hällströmin katu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi
 

DROP IN -guidance counselling and student advice 

You can come and talk with guidance counsellor or student advisor without booking an appointment. We have 20 minutes per each student at the drop in.

Wednesdays 13-15

  • 18.1.
  • 8.2.
  • 1.3.
  • 22.3.
  • 12.4.
  • 3.5.

Rooms G 244 (Campus Library, 2nd floor).

Telephone service

Thursdays 13–15

Student service by e-mail

Student advice by e-mail on weekdays: kumpula-student@helsinki.fi

Student Advice by Appointment 

If you need more in-depth advising, please book an appointment

Pick-up point for degree diplomas

Thursdays 13-15. Faculty office (Physicum building, 2nd floor).

 

 

Meilahti Student Services

Faculty-specific advising: Fac­ulty of Medi­cine

Contact information:

Meilahti
Biomedicum 1, 3rd floor, Haartmaninkatu 8
PO Box 63, 00014 University of Helsinki

Tel: +358 2941 26200

meilahti-student@helsinki.fi
meilahti-specialist@helsinki.fi (specialist training)
meilahti-phd@helsinki.fi (doctoral education)

Office hours:

Student Service Point:
Thur 12–14  

Telephone hours:
Mon 12–15
Thur 12–14

Exceptions in service hours

 

Metsätalo Student Services

Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

Contact information:

Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
PO Box 24, 00014 University of Helsinki
Tel: +358 2941 22322 (Faculty of Arts)
Tel: +358 2941 22699 (Faculty of Theology)
metsatalo-student@helsinki.fi

You can contact the Student Services by phone during telephone hours, via email or you can book an appointment. If the appointment times are booked, please call or send an email.

Exceptions in Opening hours:

Telephone hours:

Studies in the Faculty of Arts
Mon 14–16
Tue 13–15
Thur 9–11

Studies in the Faculty of Theology
Mon 14–16
Thur 9–11

Student advice by an appointment:

You can book an appointment from the link attached. 

Pick-up point for diplomas:
You can ask for the diploma to be mailed to the address indicated on the diploma application.
Pick-up point for diplomas has been moved to Kaisa House starting from November 22, 2021. Please check your e-mail to see where you can collect your diploma.
Send any questions by email to the address metsatalo-student@helsinki.fi. Please write “Diplomas” in the title of message.

Porthania Student Services

Porthania Student Services

Faculty-specific guidance: Fac­ulty of Law and Language Centre.

Faculty of Law Student Guidance

You can contact Faculty of Law student guidance by email, phone, or by booking an appointment.

Please headline your emails clearly. In urgent cases, add “URGENT” in the email header field before the topic of the message, and clarify the cause of urgency in the message. In urgent cases, you can also contact phone guidance.

Services of Student Guidance

Telephone service

Our telephone service offers general study guidance. In need of programme-specific or more advanced counseling, please contact Porthania Student Services by email, or book an appointment

Appointment

You can book an appointment for general, advanced, and Sisu-related guidance. 

It is essential to choose the right type of service, when booking appointment.

  • General guidance advises e.g. with drawing up a study plan, applying for credit transfers, checking your study accomplishments with regards to graduation, and applying for an extension of your study right. 
  • Advanced guidance advises e.g. with degree completion, requirements of specific degree programmes, and other matters requiring advanced guidance.
  • Sisu guidance advises on Sisu-related technical issues, such as drawing up a study plan, placing studies in your study plan, course registration, and compilation of courses/partial completions/entities.

If you are uncertain of the type of guidance you need, please contact student services by email or phone. 

You can book an appointment to study guidance via the attached link. Please mention whether you wish to have an on-site or a remote appointment.

Contact information

Telephone service 02941 24720 (day/mpm)
Mon 14:00–15:00
Wed 11:00–12:00

Email
porthania-student@helsinki.fi

Vaasa unit study guidance
oik-vaasa-neuvonta@helsinki.fi

Postal address
Svenska social- och kommunalhögskolan
Snellmaninkatu 12
PB 16
00014 Helsingin yliopisto

Visiting address

Booked appointments are held in Porthania (Yliopistonkatu 3, 6th floor, P666) and in Svenska social- och kommunalhögskolan (Yrjö-Koskisen katu 3).

Forms can be filed in the post office box number 60 (“Porthanian opiskelijapalvelut”) in the lobby of social och kommunalhögskolan during the opening hours of the building.

The certificate pickup point has moved to Kaisa House on 22 November 2021. Closer details for picking up the certificate are sent by email to graduating students.

Siltavuori Student Services

Faculty-specific advising: Fac­ulty of Educational Sci­ences

NB! Due to changes in Minerva building's premises, appointments will be held remotely in January.

Contact information:

Minerva, Siltavuorenpenger 5 A, Floor K1
PO Box 9, 00014 University of Helsinki
Tel: +358 2941 29600
siltavuori-student@helsinki.fi

Opening hours:

Telephone hours are held on Thursdays at the following times:

  • 20.4.2023 - 15.6.2023 at 10-12
  • 17.8.2023 - 21.9.2023 at 10-12
  • 30.11.2023 - 21.12.2023 at 10-12

Pick-up point for diplomas in Kaisa House (starting from 9.1.2023)

Kaisa House Student Information

Kaisa House main entrance, 3rd floor, Fabianinkatu 30

Mon and Thur 12–15

or

Customer service at Helsinki University Main Library

Kaisa House main entrance, 3rd floor, Fabianinkatu 30

Customer service hours can be found on the library's website.

 

Exceptional opening hours:

Please check exceptions in opening hours at Kaisa House student information's or the library's own websites.

Please note also these:

  • Please note that the telephone service is meant for general questions.
  • If you need more in-depth advising specific to your study program, you can book an appointment in Vihta.
  • You can find the contact information for services for doctoral education here.

Viikki Student Services

Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

Contact information

Infocentre, 2nd floor, room 2050, Viikinkaari 11
PO Box 56, 00014 University of Helsinki
Tel: +358 2941 57600
viikki-student@helsinki.fi

Service hours

Drop-in service on Thursdays at 13-15.

Exceptions in service hours

  • Closed from 22nd December 2022 to 5th January 2023

Email

We serve by email on weekdays: viikki-student@helsinki.fi.

Appointment

If you need more in-depth advising, you can book an appointment. Appointments will be arranged with telephone or online connection when possible during the exceptional situation. If you book an appointment for a study advisor through the booking system, the study advisor will call you back to the number you've given in your booking at the time of your appointment.

Telephone service

Telephone service is open on Thursdays at 13-15 (+358 2941 57600).

Closed from 22nd December 2022 to 5th January 2023.

The telephone service is meant for general study related questions. If you need more in-depth guidance please book an appointment.

  • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
  • Student Services at the Production Animal Hospital by appointment.

Other services

Please keep in mind, that in addition to student advice, the University offers a plethora of other services to support your studies. Are you planning a student exchange? Do you need advice on language studies or career planning? Or perhaps support for your mental wellbeing or IT problems?

The Guidance Compass in the Instructions for Students helps you find your way to the right service in all situations.

Are you only just planning to apply to the University of Helsinki? Please contact our Admission Services when you need advice on applying.