Student Advice

Before contacting us, check whether the answer to your question can be easily found in the instructions. Our advice services receive a lot of questions on basic issues related to, for example, registering for the academic year, using Sisu, and study rights. By checking the instructions first, you help us avoid overload.

There are also several things you can handle online yourself. Check out for example these:

• Ordering a transcript of records
• Ordering a certificate of student status
• Updating your contact and personal details
• Student benefits and discounts

If you cannot find the answer yourself, you can always contact student advice. Choose the contact method that best suits your situation:

• If you wish to handle matters online, contact us via HelsinkiUni Help regardless of the issue. HelsinkiUni Help will guide you forward even when you need faculty- or programme-specific advice.
• If you wish to visit a service point without an appointment, you can use the HelsinkiUni Help service points at Kaisa House, Viikki and Meilahti. There is currently no service point in Kumpula.
• If you need more in-depth advice, you can book an appointment with your home faculty’s student services. When booking, please specify as accurately as possible what your matter concerns. This helps us prepare for the meeting.

Note! Please avoid trying to contact student advice through Sisu. Messages and comments in Sisu are primarily meant for interacting with your PSP instructor.

HelsinkiUni Help is the University’s new advice service that you can contact whenever you need study-related advice.

In our digital service, you can:

• Search for content from the university web services using a search feature
• Chat with experts every weekday from 9:00 to 15:00.
• Submit a service request. Service requests are answered on weekdays. You'll receive the response by email.

You can find HelsinkiUni Help in the top bar of the Studies Service or via a direct link at uni-help.helsinki.fi.

We also organize advice sessions on using Sisu (technical questions, choosing the correct application type, etc.).

• Tuesday 26 May at 13-15 Zoom link
• Thursday 4 June at 13-15 Zoom link
• Thursday 11 June at 13-15 Zoom link
• Tuesday 16 June at 13-15 Zoom link

At our service points, you can:

• Visit when you need personal assistance.
• Collect certificates and other documents (student certificates, meal subsidy cards, academic year tags for your student card, etc.).

You can find our service points at:

• Kaisa House entrance hall (Fabianinkatu 30, 3rd floor)
• Biomedicum 1 entrance hall (Haartmaninkatu 8, 1st floor)
• Infocentre Korona entrance hall (Viikinkaari 11, 1st floor)

Check up-to-date opening hours for the service points in our digital service.

Postal address

HelsinkiUni Help
PO Box 24
00014 University of Helsinki
Finland

Exceptions in service hours:

HelsinkiUni Help has limited service hours in the summer. Check upcoming exceptions to service hours in HelsinkiUni Help's digital service.

Kruununhaka Student Services provide faculty-specific student advice for students of the Fac­ulty of So­cial Sci­ences and the Swedish School of So­cial Sci­ence.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: kruununhaka-student@helsinki.fi)
• Fac­ulty of So­cial Sci­ences: Unioninkatu 37, PO Box 54, 00014 University of Helsinki
• Swedish School of Social Science: Snellmaninkatu 12 (entry from Yrjö-Koskisen katu), PO Box 16, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. The Faculty of Social Sciences appointment bookings are held in Metsätalo (Unioninkatu 40). 

Exceptions in service hours:

Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed.

Kumpula Student Services provide faculty-specific student advice for students of the Faculty of Science.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: kumpula-student@helsinki.fi)
• Address: Physicum, Gustaf Hällström Street 2 (PO Box 64, 00014 University of Helsinki)

Diploma pick-up: contact us to arrange the pick-up.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Drop-in student advice

At weekly drop-in sessions, you can talk to a student advisor without an appointment. We have around 20 minutes per each student at the drop-in.

• Time: Wednesdays 11 Feb – 20 May 2026, 13:00–14:00
• Place: Physicum E206, Physicum lobby, 2nd floor, Gustaf Hällströmin katu 2.

Exceptions to opening hours

The service point’s phone service is permanently closed. Expect possible delays in response-time to messages during the summer months.

Meilahti Student Services provide faculty-specific student advice to students of the Fac­ulty of Medi­cine.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: meilahti-student@helsinki.fi)
• Address: Biomedicum 1, 3rd floor, Haartmaninkatu 8, PO Box 63, 00014 University of Helsinki

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

• Our service has been replaced by the new HelsinkiUni Help service point in the lobby of the Biomedicum Helsinki 1 building, 1st floor.
• Expect possible delays in response-time to messages during the summer months. 

Metsätalo Student Services provide faculty-specific student advice to students of the Fac­ulty of Humanities and the Fac­ulty of Theo­logy.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: metsatalo-student@helsinki.fi)
• Address: Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40, PO Box 24, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Phone service:

Telephone service is currently closed.

Pop up student advice:

We offer pop up student advice for the students of Faculty of Humanities and Faculty of Theology. Please bring your own laptop!

The first pop-up student advice for the autumn term of 2026 will be held on Thursday, August 20, 2026, 16–17.30 at Metsätalo; room information will be provided later. This event is intended for students who have already started their studies; separate sessions have been scheduled for new students (freshmen) during the upcoming orientation week. We look forward to seeing you there!

Exceptions in service hours:

Expect possible delays in response-time to messages during the summer months. Telephone service is currently closed.

Porthania Student Services offer faculty-specific advice to students of the Fac­ulty of Law.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: porthania-student@helsinki.fi / oik-vaasa-neuvonta@helsinki.fi)
• Address: Porthania Student Services, P.O. Box 4, 00014 University of Helsinki

Service by appointment:

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. Booked appointments are held in Porthania (Yliopistonkatu 3) room 363.

Pop up student advice:

Next pop up student advice: Thursday 21.5. 4PM-5:30PM, Metsätalo, B308 (hall 12).

Exceptions in service hours

Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed. 

Siltavuori Student Services provides faculty-specific student advice to students of the Fac­ulty of Educational Sci­ences.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: siltavuori-student@helsinki.fi)
• Address: Minerva, Siltavuorenpenger 5 A, PO Box 9, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

Expect possible delays in response-time to messages during the summer months. The service point’s phone service is permanently closed. 

Viikki Student Services provide faculty-specific student advice for students of the Faculty of Biological and Environmental Sciences, Faculty of Veterinary Medicine, Faculty of Pharmacy, and Faculty of Agriculture and Forestry.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: viikki-student@helsinki.fi)
• Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
• Student Services at the Production Animal Hospital by appointment.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

• The service point and phone service are permanently closed. The service point is replaced by the HelsinkiUni Help service points. In Viikki, this is located in the entrance hall of the Info Centre Korona.
• Expect possible delays in response-time to messages during the summer months. 

International Student Advice is the first point of contact for all international degree students at the University of Helsinki, especially in cases where you do not know whom to contact. We provide advice on matters such as:

• tuition fees and scholarships
• registering with authorities
• healthcare
• other topics related to living and studying in Finland.

We can also help you find the right contact person as needed. 

The service is operated by Student Advisers who are all international students themselves and have been trained for this role and thus possess the personal experience and professional capacity to help other international students. The service operates in a completely confidential manner concerning students’ personal matters. 

The purpose of this new service is to provide a place where all international students can be heard and seen. Write to us at our email address or come say hi at our service desk, and we will be happy to help!

Please note: this service is for current degree students of the University of Helsinki. If you are a prospective international student hoping to study here, please contact our Admission Services.

If you are an exchange student, unfortunately we cannot help you! You can contact exchange services at studentexchange@helsinki.fi 

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30 
PO Box 53, 00014 University of Helsinki

Office hours and services 

E-mail: international-studentinfo@helsinki.fi 

Visit us: Kaisa House main entrance, 3rd floor, Fabianinkatu 30

• Mondays at 13–16
• Tuesdays at 13–16
• Thursdays at 12–15

NB! The service desk is closed for the summer holidays from 26 June to 2 August, but you can still contact us via email during this period. The service desk is open for the last time in the spring term on 25 June and reopens on 3 August.

Advice on Zoom

On Zoom you can get help and advice with similar things as at the service point.

The Zoom sessions are conducted during office hours as per mutual availability, and you can simply write us an email (to international-studentinfo@helsinki.fi) mentioning the topic you would like to discuss to schedule a session.

Phone service

• International Student Advice does not have phone service 

Have an urgent question and student advice is closed? Our customer service bot Hubot is ready to help you 24/7.

You can find the chat icon on the right side of the page above the feedback icon. If you cannot see the chat, check that you have accepted functional cookies.

Hubot offers advice in three languages: Finnish, Swedish, and English. The bot uses the language of the page you start the conversation on. If the bot cannot answer your question, you can use it to submit a contact request to HelsinkiUni Help’s customer service.