Contact information | Open university

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

Student advice

Helsingin yliopiston liekkilogo Metsätalon ovessa.

Student advice at the open university assists you in questions related to available courses, registration and studying. You can contact us by email, phone or chat.

Before contacting us, see if you can find answers to your questions easily from the instructions for open university students. Student advice receives many questions on, for example:

Email

You may contact us by email on all questions related to available courses, registration and studying. Email: avoin-student@helsinki.fi

If you send your message from a non-University of Helsinki email address, please mention in the message your full name and student number (or date of birth) and your phone number – this will help us to serve you and other students faster.

If your questions relate to more detailed guidance in studies, compiling study modules or attendance certificates, email is always the best way to contact us.

Chat

Our chat service is open 24/7. You can find the chat service on the right-hand side of the page. Please note that you must accept statistics cookies to see the chat.

  • Our customer service staff is available in the chat on Tuesdays, Wednesdays and Fridays from 12.00 to 14.00.
  • Outside customer service times, Hubotti, the customer service bot for applicant and student guidance, will answer questions in chat.
  • The bot best understands short questions, one question at a time.
  • If the bot is unable to answer your question, you can leave a contact request to customer service staff through it.
  • In addition to this page, you will find a chat window on the pages open university and Instructions for Students: All instructions.

Phone service

With questions relating to the general availability, registration, fees or completion of courses, you can contact us by phone. If you need more detailed study advice and help in compiling study modules or wish to order an attendance certificate, please contact us by email instead of phoning.

Opening hours: Thursdays 12.00–14.00 Phone: +358 2941 29601 (local network charge / mobile call charge)

Unfortunately, we cannot provide personal study advice or study planning.

Exceptional opening hours:

  • Our chat is closed on Friday 8.3.2024.

Come and meet us!

You can meet our advisors at the Guidance Corner in Kaisa House on Tuesday 19.3. from 2.00-4.00 PM (Fabianinkatu 30).

Contact the teacher

Opiskelijoita ikkunan takana seuraamassa luentoa.

If you need to reach the teacher of the course, the easiest way to catch them is either during the course or through the Moodle area or other digital learning environment in use for the course.

Special arrangements

Opiskelija selaa tenttikirjoja Kaisa-kirjastossa.

Examinations

Opiskelija työskentelee kannettavan tietokoneen äärellä.

University of Helsinki studying guidance for immigrants