Student Advice

Before contacting us, check whether the answer to your question can be easily found in the instructions. Our advice services receive a lot of questions on basic issues related to, for example, registering for the academic year, using Sisu, and study rights. By checking the instructions first, you help us avoid overload.

There are also several things you can handle online yourself. Check out for example these:

• Ordering a transcript of records
• Ordering a certificate of student status
• Updating your contact and personal details
• Student benefits and discounts

If you cannot find the answer yourself, you can always contact student advice. Choose the contact method that best suits your situation:

• If you wish to handle matters online, contact us via HelsinkiUni Help regardless of the issue. HelsinkiUni Help will guide you forward even when you need faculty- or programme-specific advice.
• If you wish to visit a service point without an appointment, you can use the HelsinkiUni Help service point at Kaisa House and the student advice service points in Viikki and Meilahti. See the opening hours below. There is currently no service point in Kumpula.
• If you need more in-depth advice, you can book an appointment with your home faculty’s student services. When booking, please specify as accurately as possible what your matter concerns. This helps us prepare for the meeting.

Note! Please avoid trying to contact student advice through Sisu. Messages and comments in Sisu are primarily meant for interacting with your PSP instructor.

HelsinkiUni Help is the University’s new advice service that you can contact whenever you need study-related advice. The former Kaisa House Student Advice is now a part of HelsinkiUni Help.

In our digital service, you can:

• Search for content from several University web services using a single search feature
• Chat with experts every weekday from 9:00 to 15:00.
• Submit a service request. Service requests are answered on weekdays.

You can find HelsinkiUni Help in the top bar of the Studies Service or via a direct link at uni-help.helsinki.fi.

If needed, you can also reach us by email at uni-help@helsinki.fi.

At our service point, you can:

• Visit when you need personal assistance.
• Collect certificates and other documents (student certificates, meal subsidy cards, academic year tags for your student card, etc.).

The Kaisa House service point is located in the entrance hall of the Kaisa Library (3rd floor, Fabianinkatu 30). Opening hours: Mondays 12:00–16:00 and Thursdays 12:00–15:00.

We also occasionally organize pop-up advice sessions on using Sisu (technical questions, choosing the correct application type, etc.). Pop-ups are held at the Guidance Corner in Kaisa House, near the student advice service point. Upcoming pop-ups:

• Thu 11 Dec 2025, 14:00–16:00

Postal address

The postal address for HelsinkiUni Help's Kaisa House service point is:

HelsinkiUni Help
Kaisa House Student Advice
PO Box 24, 00014 University of Helsinki

Exceptions to opening hours

HelsinkiUni Help’s Kaisa House service point is closed during Christmastime. We’re last open on 18 December. Information about the reopening date in January will be updated on this page at a later date. The digital service is open every weekday as usual even during the holiday season.

Kruununhaka Student Services provide faculty-specific student advice for students of the Fac­ulty of So­cial Sci­ences and the Swedish School of So­cial Sci­ence.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: kruununhaka-student@helsinki.fi)
• Fac­ulty of So­cial Sci­ences: Unioninkatu 37, PO Box 54, 00014 University of Helsinki
• Swedish School of Social Science: Snellmaninkatu 12 (entry from Yrjö-Koskisen katu), PO Box 16, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. The Faculty of Social Sciences appointment bookings are held in Metsätalo (Unioninkatu 40). 

Exceptions in service hours:

Service closed from 20 December 2025 to 6 January 2026. We strive to answer your e-mails to the extent possible but processing time can be longer than normally. The service point’s phone service is permanently closed.

Kumpula Student Services provide faculty-specific student advice for students of the Faculty of Science.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: kumpula-student@helsinki.fi)
• Address: Physicum, Gustaf Hällström Street 2 (PO Box 64, 00014 University of Helsinki)

Diploma pick-up: contact us to arrange the pick-up.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Drop-in student advice

At weekly drop-in sessions, you can talk to a student advisor without an appointment. We have around 20 minutes per each student at the drop-in.

• Time: Wednesdays 3 Sep – 17 Dec 2025, 13:00–15:00
• Place: Physicum E206, Physicum lobby, 2nd floor, Gustaf Hällströmin katu 2.

Exceptions to opening hours

The service point’s phone service is permanently closed. Expect possible delays in response-time to messages during the holiday season.

Meilahti Student Services provide faculty-specific student advice to students of the Fac­ulty of Medi­cine.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: meilahti-student@helsinki.fi)
• Address: Biomedicum 1, 3rd floor, Haartmaninkatu 8, PO Box 63, 00014 University of Helsinki

Diploma pick-up from the service point during opening hours.

Service point

Our service point is open on Wednesdays at 12–14.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

The service point will be closed from December 19 to January 6. The service point’s phone service is permanently closed. 

Metsätalo Student Services provide faculty-specific student advice to students of the Fac­ulty of Arts and the Fac­ulty of Theo­logy.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: metsatalo-student@helsinki.fi)
• Address: Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40, PO Box 24, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Phone service:

We offer phone service up until December 22, 20025 on Mondays 14–16 and Thursdays 9–11.

• Faculty of Arts: tel: +358 2941 22322 (local network charge / mobile call charge)
• Faculty of Theology: tel: +358 2941 22699 (local network charge / mobile call charge)

Pop up student advice:

We offer pop up student advice for the students of Faculty of Arts and Faculty of Theology. Please bring your own laptop!

Autumn term 2025: 

• Thursday 11.12. at 16–17.30, Metsätalo, B214 (hall 4)

Spring term 2026:

In the spring of 2026, pop up advice is offered at 16–17.30 on the following Thursdays: January 8, February 5, March 12, April 9, and May 21, on the 3rd floor of Metsätalo (room details to be announced closer to the date)

Thursday 8.1., 16–17.30 at Metsätalo:

• Faculty of Arts:
  B314 (hall 7), degree programmes in languages
  B312 (hall 9), arts, cultures, history, philosophy etc. other than degree programmes in languages
• Faculty of Theology:
  B313 (hall 8)

Exceptions in service hours:

Telephone service is closed 8.12.2025.

Porthania Student Services offer faculty-specific advice to students of the Fac­ulty of Law.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: porthania-student@helsinki.fi / oik-vaasa-neuvonta@helsinki.fi)
• Address: Porthania Student Services, P.O. Box 4, 00014 University of Helsinki

Service by appointment:

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person. Booked appointments are held in Porthania (Yliopistonkatu 3) room 363.

Pop up student advice:

We offer pop up student advice approx. once a month. Next pop up student advice: Thursday 6.11. at 12-14 in the room P518.

Exceptions in service hours

The service is closed from December 22, 2025, to January 11, 2026. We will respond to emails as much as possible, but the response time may be longer than usual. The service point’s phone service is permanently closed. 

Siltavuori Student Services provides faculty-specific student advice to students of the Fac­ulty of Educational Sci­ences.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: siltavuori-student@helsinki.fi)
• Address: Minerva, Siltavuorenpenger 5 A, PO Box 9, 00014 University of Helsinki

Diploma pick-up from Kaisa House at HelsinkiUni Help’s or library’s service point during opening hours.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

The service point’s phone service is permanently closed. 

Viikki Student Services provide faculty-specific student advice for students of the Faculty of Biological and Environmental Sciences, Faculty of Veterinary Medicine, Faculty of Pharmacy, and Faculty of Agriculture and Forestry.

• Contact us: HelsinkiUni Help (discontinuation of thesis assessment: viikki-student@helsinki.fi)
• Address: Info Centre Korona, 2nd floor, room 2050, Viikinkaari 11, PO Box 62, 00014 University of Helsinki

Diploma pick-up from service point during opening hours.

Service point

You can drop in our service point on Thursdays at 13–15.

• Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
• Student Services at the Production Animal Hospital by appointment.

Appointments

If you need more in-depth or degree-programme-specific advising, you can book an appointment. Appointments can be arranged by phone, online or in person.

Exceptions to opening hours

The service point will be closed from December 19, 2025 to January 7, 2026. The service point’s phone service is permanently closed. 

International Student Advice is the first point of contact for all international degree students at the University of Helsinki, especially in cases where you do not know whom to contact. We provide advice on matters such as:

• tuition fees and scholarships
• registering with authorities
• healthcare
• other topics related to living and studying in Finland.

We can also help you find the right contact person as needed. 

The service is operated by Student Advisers who are all international students themselves and have been trained for this role and thus possess the personal experience and professional capacity to help other international students. The service operates in a completely confidential manner concerning students’ personal matters. 

The purpose of this new service is to provide a place where all international students can be heard and seen. Write to us at our email address or come say hi at our service desk, and we will be happy to help!

Please note: this service is for current degree students of the University of Helsinki. If you are a prospective international student hoping to study here, please contact our Admission Services.

If you are an exchange student, unfortunately we cannot help you! You can contact exchange services at studentexchange@helsinki.fi 

Address

Kaisa House main entrance, 3rd floor, Fabianinkatu 30 
PO Box 53, 00014 University of Helsinki

Office hours and services 

E-mail: international-studentinfo@helsinki.fi 

Visit us: Kaisa House main entrance, 3rd floor, Fabianinkatu 30

• Mondays at 13–16
• Tuesdays at 13–16
• Thursdays at 12–15

NB! The service desk is open for the last time before the Christmas holidays on 18 December and the service desk is open again on 8 January 2026. We will answer your questions via email throughout the holiday season.

Advice on Zoom

On Zoom you can get help and advice with similar things as at the service point.

The Zoom sessions are conducted during office hours as per mutual availability, and you can simply write us an email (to international-studentinfo@helsinki.fi) mentioning the topic you would like to discuss to schedule a session.

Phone service

• International Student Advice does not have phone service 

Have an urgent question and student advice is closed? Our customer service bot Hubot is ready to help you 24/7.

You can find the chat icon on the right side of the page above the feedback icon. If you cannot see the chat, check that you have accepted functional cookies.

Hubot offers advice in three languages: Finnish, Swedish, and English. The bot uses the language of the page you start the conversation on. If the bot cannot answer your question, you can use it to submit a contact request to HelsinkiUni Help’s customer service.