Student Advice

Before contacting us, check whether the answer to your question can be easily found in the instructions available in the Studies Service. Student advice frequently receives questions about basic issues related to, for example, registering for the academic year, using Sisu, and study rights. 

The HelsinkiUni Help AI-helper helps you find information in the instructions. In addition to the Studies Service, it searches for information on websites such as those of the University Library and the IT Helpdesk. You can find the AI-helper on HelsinkiUni Help’s front page.

There are also several things you can handle online yourself. Check out for example these:

• Ordering a transcript of records
• Ordering a certificate of student status
• Updating your contact and personal details
• Student benefits and discounts

If you cannot find the answer yourself, our student advice experts are here to help. Advice is available without an appointment both online and on campus.

Online, you can contact us through the HelsinkiUni Help digital service. In the digital service, you can:

• chat with specialists every weekday from 9.00 to 15.00. During the Orientation week 24-28 August, the chat is open only from 9.00 to 12.00.
• submit a service request. Service requests are answered on weekdays. You’ll receive the response by email.

The chat service provides general study-related advice. If your question concerns the content of your own degree programme, the best option is to submit a service request directly.

HelsinkiUni Help also has service points on campus. At the service points, you can receive general advice and collect certificates and other documents (such as certificates of student status, meal subsidy cards, academic year stickers, and similar documents).

Information on the locations and opening hours of the service points is available in the HelsinkiUni Help digital service.

Sometimes Sisu-related issues are easier to sort out face to face than through messages. Face-to-face advice on using Sisu is available via Zoom every Thursday from 13 August to 19 December.

• Sisu Zoom is open on Thursdays from 13.00 to 15.00. You can join at any time.
• Join the Sisu Zoom session via this link.
• If you are not admitted immediately, please wait patiently. Students are admitted one at a time in the order they arrive.

In Sisu Zoom, experts are always available to provide general Sisu advice for students from all faculties.

In the same Zoom session, you can also receive Sisu advice from experts in your home faculty on monthly changing themes:

September: Sisu applications and exchange studies

Faculty experts available:

• 3 September: Faculty of Humanities, Faculty of Law and Faculty of Theology
• 10 September: Faculty of Educational Sciences and Faculty of Social Sciences
• 17 September: Faculty of Science
• 24 September: Faculty of Medicine
• 1 October: Viikki faculties

Upcoming themes: optional studies in the study plan (October), graduation (November)

Especially during the busiest periods of the academic year, faculties may organise pop-up events on campus where students can easily receive advice on current study-related matters.

You can find the upcoming faculty-specific pop-up events below.

Faculty of Humanities, Faculty of Law and Faculty of Theology

14 September 2026 (Mon) at 16–17.30: applying for credit transfer, the change of curriculum

• Please bring your own laptop
• Metsätalo, Room 8 (degree programmes of the  Faculty of Humanities)
• Metsätalo, Room 9 (degree programmes of the Faculty of Theology)
• Metsätalo, Room 11 (degree programmes of the Faculty of Law)

Autumn 2026 pop-up advice sessions in Metsätalo from 16.00 to 17.30: 19 October (Mon), 12 November (Thu) and 10 December (Thu).

Other faculties

No upcoming events at the moment.

If your matter requires more detailed discussion, you can book an appointment with Student Advice. Appointments can be conducted by telephone, as a video meeting, or in person on campus.

• Book an appointment for student advice

When making the booking, please describe your matter as accurately as possible. This helps us prepare for the meeting.

After booking, you will receive a confirmation email containing detailed information about your appointment. If your plans change, please cancel your appointment well in advance. The cancellation link can be found in the confirmation message.

If your matter concerns exchange studies, please book an appointment with International Education Services instead of student advice.

The University also offers other support and advice services that can help with matters such as exchange studies, traineeships, career planning, study ability, and mental wellbeing.

You can reach also the specialists of these services through HelsinkiUni Help. Information about information sessions, workshops, and other guidance services is available on their own webpages:

• International Student Advice: specialised student advice for international degree students
• International Education Services: exchange studies, international traineeships and short courses abroad
• Career Services: career guidance, working-life matters, and domestic traineeships
• Study psychologist services: small groups and individual guidance
• Individual arrangements and accessibility contact persons: individual practical arrangements to support studies

Remember that the teacher providing guidance (called, for example, a PSP supervisor, teacher tutor or mentor in different faculties) is also an important source of support when you need help with study planning, setting goals, and making choices that support your goals. 

If you do not know who your teacher providing guidance is, you can check this in Sisu under My Profile on the Groups tab. The name of your teacher providing guidance can be found under your supervision group.

Read more about study planning and PSP guidance.

International Student Advice is a specialised advice service for all international degree students at the University of Helsinki, especially in cases where you do not know whom to contact. For more information on how to contact us, check our own page: International Student Advice.

Have you been advised to send something by post to the student services? Here are the addresses:

• Faculty of Agriculture and Forestry, Student Services: P.O. Box 62, FI-00014 University of Helsinki
• Faculty of Biological and Environmental Sciences, Student Services: P.O. Box 62, FI-00014 University of Helsinki
• Faculty of Educational Sciences, Student Services: P.O. Box 9, FI-00014 University of Helsinki
• Faculty of Humanities, Student Services: P.O. Box 24, FI-00014 University of Helsinki
• Faculty of Law, Student Services: P.O. Box 4, FI-00014 University of Helsinki
• Faculty of Medicine, Student Services: P.O. Box 63, FI-00014 University of Helsinki
• Faculty of Pharmacy, Student Services: P.O. Box 62, FI-00014 University of Helsinki
• Faculty of Science, Student Services: P.O. Box 64, FI-00014 University of Helsinki
• Faculty of Social Sciences, Student Services: P.O. Box 54, FI-00014 University of Helsinki
• Faculty of Theology, Student Services: P.O. Box 24, FI-00014 University of Helsinki
• Faculty of Veterinary Medicine, Student Services: P.O. Box 62, FI-00014 University of Helsinki
• Swedish School of Social Science, Student Services: P.O. Box 16, FI-00014 University of Helsinki