Students’ IT services

The IT Helpdesk instructions site provides instructions for the most popular applications and IT services at the university.

IT Helpdesk provides students and employees at the University of Helsinki with user support on the university’s IT services, key applications and information systems. You can contact IT Helpdesk via chat, by telephone or by e-mail. If you need to reach IT Helpdesk quickly, you should preferably use chat. You may also call in urgent cases. If the matter is not urgent, use e-mail.

• IT Helpdesk contact info
  • Chat (Mon–Fri 9 a.m. to 3 p.m.)
  • Tel. 02941 55555 (Mon–Fri 9 a.m. to 3 p.m.)
  • E-mail: helpdesk@helsinki.fi
     

ID Point identification

With the ID Point identification service, you can verify your identity for IT Helpdesk telephone services. The service is useful, for instance, if you have forgotten your password or the password is no longer valid and you cannot change it yourself. The service is available to all who have a valid university user account.

• The identification code required for ID Point identification can be obtained by visiting an ID Point, found at all university campuses and in many remote locations. Note! A passport, an identity card for the Schengen region or a Finnish driving licence is required for the identification.
• For additional information and instructions, see IT Helpdesk.

Information security is the responsibility of everyone at the university. Read the instructions below.

• Read the university’s information security rules and guidelines in Flamma.
• Top 10 information security rules (Flamma).
• A summary of information security guidelines can be found on the IT Helpdesk instructions site.
• General instructions on the safe use of smartphones are available on the IT Helpdesk instructions site.

The General Data Protection Regulation (GDPR) states the minimum requirements on the processing of personal data in EU countries.

• What everyone at the university needs to know about GDPR (Flamma)
• The university's data protection statement describes how student data is processed and the rights you have to your personal data.

The IT Center’s information security team (Flamma) is responsible for the overall information security and its development at the university.

Username and password

You will need a username and password to log in to your university computer and to use university IT services, such as e-mail, intranet and home directory. Your user account will be valid for a limited time.

• You can change/reset your password here.
• Read more about user account on the IT Helpdesk instruction page.

Wireless network connections

The university’s eduroam visitor network provide you with wireless connections. Read more about wireless connections on the IT Helpdesk instruction page.

Remote access to network and materials

You can remotely access the university’s internal network services. Read more about remote access on the IT Helpdesk instruction page.

Office 365

Office 365 is a communications and time management package for university students and staff. Read more about Office 365 on the IT Helpdesk instruction page.

E-mail

Your license includes an e-mail account and a personal @helsinki.fi address. The service also includes junk mail and malware filtering. Additional services include mailing lists and shared service addresses. You can log in to your university email here. Enter your username in the format 'username@ad.helsinki.fi' (e.g. rkeskiva@ad.helsinki.fi). Read more about university e-mail software on the IT Helpdesk instructions site.

Encrypted e-mail

The encrypted e-mail service allows you to encrypt the e-mails and attachments you send. See instructions on how to send encrypted e-mails on the IT Helpdesk instruction page.

Flamma workgroups and wiki

A network service for the creation and publication of own content and for cooperation between everyone at the university, visitors and external organisations.

• Flamma workgroup instructions (IT Helpdesk instructions site) 
• Read more about university online services on the IT Helpdesk instruction page.

Blogs

A service for the administration and publication of blogs. Read instructions and get support for the blogs service here.

Unitube

A collection of services for producing, publishing and viewing video and audio material at the university. Read more about Unitube on the IT Helpdesk instruction page.

Video communications

The university offers various possibilities for video conferencing and online meetings. Read more about video communications on the IT Helpdesk instruction page.

Personal storage space

Secure and backed up disk space for you to save your files. In addition to your personal storage space, there are several other storage methods that are suitable for sharing information with others and for working with editable documents.

• See the instructions on how to use personal storage space on the IT Helpdesk instruction page.
• See the Student’s Digital Skills material for best practices for saving and backing up data.

Printing

The printing services are implemented by Unigrafia. For students, all printing is subject to a charge. You can buy printing credits and check the prices at Unigrafia's online store. 

See the instructions for printing on the IT Helpdesk instruction page.

Software

The IT Center manages the acquisition and use of the most important software licences at the university and provides software for use through the Download Centre. Read more about university online services on the IT Helpdesk instruction page.

University software licenses (in Flamma)

The IT Center has acquired extensive licences for a variety of software applications used at the university, covering, in addition to the university computers, the personal computers of the students, depending on the contract. Read more about University software licenses on the IT Helpdesk instruction page.

The Download Centre

The Download Centre is a distribution service for software acquired by the university for home use by students and staff. Read more about how to use the Download Centre on the IT Helpdesk instruction page.

Office 365 ProPlus

If you use Office 365, you can use the Office 365 ProPlus package free of charge, including the right to install the Microsoft Office suite on your own devices. Read more about Office 365 ProPlus on the IT Helpdesk instruction page.

Unix and Linux

In addition, the university provides you with a Cubbli-Linux for installation on university computers. You can also use it via a remote desktop. You can use the Cubbli with your normal university user account and you will have access to the key services provided by the university. See the Unix and Linux instructions on the IT Helpdesk instruction page. 

Complete service descriptions of the services are available in the IT Center service catalogue.