Support for using Sisu

By selecting a degree programme you are able to see the general content as well as the possible degree programme-specific content. You do not have to select a degree programme to see the Open University's instructions.

In Sisu you can plan your studies, register for courses, and when the time comes, submit your request for graduation. You can always find the link to Sisu on the navigation pane at the top of the page.

These instructions apply especially to degree students. See also Sisu instructions for doctoral candidates and for
Open university students.

When you need help
Advice services
Special arrangements

When you need help

  1. First, read the user instructions for Sisu.
  2. See whether your question has already been answered on the Sisu FAQ page. 
  3. You can also contact Student Services. If you are about to graduate and you have an urgent question, mention this in the subject field of your email.
  4. Walk-in Sisu Guidance is available in Zoom.
  5. If you experience problems with accessibility, contact an accessibility liaison. 

Advice services

If you can’t find what you’re looking for in the instructions, help is near. The Kaisa House Student Advice offers general Sisu advice for all students. You can be in touch with Kaisa House advisors for example with the following:

  • technical questions related to your study plan
  • questions on course registrations or partially completed courses
  • choosing the right application type
  • other general and technical Sisu questions

Choose a contact method that best suits your needs: advice is available at the service point, on Zoom, as well as by email and via chat. Pop up advice for using Sisu is also offered regularly at the Kaisa House Guidance Corner.

If you need Sisu advice concerning the degree requirements of your degree programme or study track, you can always contact your home faculty’s student service point. Sisu support for doctoral researchers is offered by the services for doctoral education.

Contact information for both Kaisa House Student Advice and the faculty student service points is available in the Studies Service on the page Student Advice.

Special arrangements

Unfortunately there are still accessibility issues in Sisu, especially for people using screen readers. More information is available in Sisu’s accessibility statement. Funidata Oy, the company developing Sisu, is working on finding the best solution for solving the issues. If you are unable to use Sisu due to the accessibility issues, please contact the University’s accessibility liaison. Their contact information can be found on the page Special arrangements support studies.

The University of Helsinki has implemented an accessible registration solution of its own. The solution accessible to all is available on course pages, through which students affected by accessibility deficiencies in Sisu can register for courses or examinations at any time of the day. They can also make their group choices without transferring to Sisu. Further information is available from specialneeds@helsinki.fi.